Oct 26, 2019 06:44:28 AM by Mahir A
I accomplished three jobs successfully. One of them has 4.7 mark. Others have 5 marks.
Client forgot to leave feedback.
Thus, my rising talent was removed.
After one day, client leave feedback and give me 4.7 marks.
In this case, my rising talent can be showed again?
Oct 26, 2019 06:56:18 AM by Petra R
Mahir A wrote:I accomplished three jobs successfully. One of them has 4.7 mark. Others have 5 marks.
Client forgot to leave feedback.
Thus, my rising talent was removed.
After one day, client leave feedback and give me 4.7 marks.
In this case, my rising talent can be showed again?
Chances are the private feedback on the 4.7 contract was not fabulous.
Oct 26, 2019 07:25:17 AM by Phil S
Unfortunately, one of the weirdest things about Upwork is that you can receive perfect 5-star reviews and still have your Job Success Score suffer. As Petra mentioned, it's all about the private feedback.
Not too long ago, one client gave me a 4-star review and my JSS fell from 100 to 76 because I had been working with so few clients in the past year. That one client represented something like 25% of my total client base according to the JSS algorithm. As a result, I looked incompetent.
The only answer is to keep on working. Get the score back up and you'll re-enter the Rising Talent program. I'm almost back to Top-Rated.
It's not really fair, and it's really confusing because of the lack of back and forth on Upwork's part, but my only advice is this: Keep delivering the best work you possibly can. When you see an opportunity to add value, do it.
Oct 26, 2019 02:14:46 PM Edited Oct 26, 2019 04:27:43 PM by John K