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» Forums » New to Upwork » My webcam doesnt work for video verification....
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bonabello-virgin
Community Member

My webcam doesnt work for video verification. Can i just verify with my ID and a tax with my adress?

Or it is compulsory to do both things. Thank you, I am new

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Virginia,

 

Our team will reach out to you if they need you to do the verification process. I checked your account and there is no request for you to do this step yet.

 

Regarding your question, yes, you can use either an ID or tax information for the verification process. If you don't have a webcam our team will do it over the phone or through your mobile number that you registered on your profile. They may also suggest that you use Skype instead. 

 

~ Joanne
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