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Name Discrepancy Resolution/ Contacting Customer Service. Help!

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Active Member
Rebekah G Member Since: Feb 26, 2020
1 of 2

Hi there, I am in the process of setting up a payment method on my account and it has declined the debit card I intend to link to my account because of a discrepancy with the name. My upwork account is under my married name. However, my card is still under my maiden name. The site recommended that I contact Customer Support to try and resolve the issue, but I can't get ahold of them, I keep getting redirected to a forum. Can anyone help?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Rebekah,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

 

Thank you for reaching out to us. 


~ Bojan
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