Aug 5, 2019 03:32:07 PM by Jai G
Hi, I set my profile and used a preferred name not realizing I would have issues with adding the payment method. I requested the name change yesterday to my legal name but today, it got rejected without any specific reasons at all. I need help.
Aug 5, 2019 04:50:25 PM by Imran K
Jai G wrote:Hi, I set my profile and used a preferred name not realizing I would have issues with adding the payment method. I requested the name change yesterday to my legal name but today, it got rejected without any specific reasons at all. I need help.
Hi Jai,
For this case, you must contact the support team. Here is the direct link to contact with them: https://support.upwork.com/hc/en-us/requests/new?utm_source=ada&utm_medium=bot&utm_campaign=handoff
Hope this help.
Thanks
Aug 5, 2019 07:30:28 PM by Avery O
Hi Jai,
I'll go ahead and check this with the team and get back to you once I have more information about your name-change request.
Aug 6, 2019 05:25:07 AM by Jai G
Aug 28, 2019 06:57:57 PM by Avery O
Hi Jai,
I'm sorry if I was unable to update you here. I can see that on the same day, you were able to get clarification on your concern. If you still want to update your name, let us know so that our team can assist you further.
Aug 28, 2019 04:21:57 PM Edited Aug 28, 2019 04:22:31 PM by Lucy V
Aug 28, 2019 06:55:32 PM by Avery O
Hi Lucy,
A member of the Customer Support Team will reach out to you to assist you with your name-change request.