Dec 10, 2019 07:25:01 AM Edited Dec 10, 2019 07:25:49 AM by Alexi S
Good morning.
I go by my middle name, but the first name on my bank account is my legal first name, which I do not go by. I have submitted my driver's license, which shows both names, for identity verification on my account. But still because of this issue, I cannot add a deposit method for payment.
I do not want to change the name on my Upwork profile, as I am professionally known by my middle name. I found the Upwork Help article that says to "click here" to request a manual name review. However, clicking there sends you to an automated system which then sends you back to the article.
Can someone please help me with this by conducting a manual name review? Is there a solution that does not involve putting my legal first name on my Upwork profile?
Thank you.
Solved! Go to Solution.
Dec 10, 2019 08:14:41 AM by Bojan S
Thank you for reaching out to us, Alexi.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your request.
Dec 10, 2019 07:42:02 AM by Louisa J
Go here: https://support.upwork.com/hc/en-us
Press the green circle bottom-right of page.
Type in: Talk to human
You can then talk to a real human.
Dec 10, 2019 07:44:58 AM by Alexi S
Hi Louisa,
Trying this just directs me back to the Community Support page. See below.
Dec 10, 2019 08:14:41 AM by Bojan S
Thank you for reaching out to us, Alexi.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your request.
Dec 19, 2019 07:05:17 PM by Fabian Stiven O
I have the same problem, i added my first name and also have a problem with the special character "ñ" in my last name "muñoz", i can't add it to the payment information as special characters like "ñ" are not accepted, i put "Munoz" as i do in other payment services but here i just got the warning
"Due to our updated identity policy, at least one of your payment methods has been deactivated as the beneficiary name of the bank account does not match your name."
Dec 19, 2019 08:41:30 PM by Avery O
Hi Fabian,
I checked your account and can see that you just recently added the payment method you are referring to. This will go through a manual review within two business days, and if there are any issues, the team will reach out to you directly through an email.
Jan 30, 2020 05:24:38 AM by Naftali O
I need a manual review of my bank information. Please connect me to a person. Thanks
Jan 30, 2020 06:18:43 AM by Aleksandar D
Hi Naftali,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 24, 2020 11:08:01 PM by Dasha E
Hi Aleksandr,
I have the same issue - my payment method disapproved because my name mismatched... Dasha vs. Daria. Can you please forward it to support? Thank you!
Feb 24, 2020 11:34:56 PM by Goran V
Hi Dasha,
Our team will reach out to you as well and assist you further with your payment method. Thank you.
May 15, 2020 05:50:52 PM by T V
I need to change my initials from T Vinchee to "Tushar Vinocha", as "T Vinchee" is just my nickname and my formal name is Tushar Vinocha. I was unaware of varified name policy, otherwise, I would have put my formal name while profiling. Please help.
May 15, 2020 06:46:01 PM by Joanne P
Hi T,
You can request to change your name by going to Settings › Contact Info. The name change request may take 24 to 48 hours, and you will be notified of the status once our team completes the review change requested. Thank you!
May 26, 2021 09:52:32 PM by Neelam Divya M
I have the name mismatch issue. Please connect me to a real human to get it solved. Please help!
May 26, 2021 11:37:23 PM by Joanne P
Hi Divya,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
May 5, 2020 06:12:44 AM by Tolu O
Hello everyone! Please I need help with a manual name review for my payment method! I'd appreciate it.
May 5, 2020 07:01:13 AM by Goran V
Hi Tolu,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Mar 28, 2020 12:43:24 PM by Clare S
Mar 28, 2020 06:49:57 PM by Joanne P
Hi Clare,
I've shared your concern with the team, and one of our team members will reach out to you via ticket to assist further. Thanks!
May 3, 2020 11:02:06 AM by Kaitlyn G
I am also having trouble with getting a manual name change so my bank account matches my account name. Can someone please assist?
May 3, 2020 03:16:24 PM by Joanne P
Hi Kaitlyn,
One of our agents will reach out to you directly and assist further in reviewing your name change request. Thank you!
May 26, 2020 11:48:42 PM by Njoki N
I'm experiencing the same problem. My profile name is my middle and last name while my bank account details use my first and last name. The bank account was disconnected because of this. I've already put a change of name request by changing my name to my 1st and last name on my profile. I hope this won't bring a problem. Please advise how to connect my bank account. I think I need manual help.
Thank you.
May 27, 2020 01:05:44 AM by Goran V
Hi Njogo,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Jun 1, 2020 02:17:33 PM by Yolanda S
Hi,
I want to request a manual name review. My payment method has been deactivated because the beneficiary name on my payment does not match my account name. I use my nickname as my account name, But my bank account name is my legal name. I already uploaded my government-issued ID to verify my identity. Could anyone help me active my payment method?
Thanks
Jun 1, 2020 03:29:49 PM by Bojan S
Hi Yolanda,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jun 8, 2020 07:30:49 PM Edited Jun 8, 2020 07:34:39 PM by Drue S
I need a manual name review. I want to request a manual name review. My payment method has been deactivated because the beneficiary name on my payment does not match my account name. Please contact me immediately.
Thanks
Jun 8, 2020 08:05:37 PM by Aleksandar D
Hi Drue,
Thanks for reaching out to us. I checked and it seems that your name change was already approved and you should be all set now. Let us know if you need further assistance.
Thank you.