I go by my middle name, but the first name on my bank account is my legal first name, which I do not go by. I have submitted my driver's license, which shows both names, for identity verification on my account. But still because of this issue, I cannot add a deposit method for payment.
I do not want to change the name on my Upwork profile, as I am professionally known by my middle name. I found the Upwork Help article that says to "click here" to request a manual name review. However, clicking there sends you to an automated system which then sends you back to the article.
Can someone please help me with this by conducting a manual name review? Is there a solution that does not involve putting my legal first name on my Upwork profile?
Solved! Go to Solution.
Thank you for reaching out to us, Alexi.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your request.
I have the same problem, i added my first name and also have a problem with the special character "ñ" in my last name "muñoz", i can't add it to the payment information as special characters like "ñ" are not accepted, i put "Munoz" as i do in other payment services but here i just got the warning
"Due to our updated identity policy, at least one of your payment methods has been deactivated as the beneficiary name of the bank account does not match your name."
I checked your account and can see that you just recently added the payment method you are referring to. This will go through a manual review within two business days, and if there are any issues, the team will reach out to you directly through an email.