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Need help

nandees
Community Leader
Nandeesh P Member Since: Sep 6, 2017
1 of 4

Hi guys, 
I have completed one project and client has approved it I got this message on Gmail

"The last submission of milestone "Passenger & Tourists Transportation Data Collection in Kanpur" on contract xxxxxxx "Passenger & Tourists Transportation Data Collection in Kanpur" has been approved."

But i do not see any option to give feedback and neither clients feedback is visible

what to do any suggestions?

millermelanie
Community Guru
Melanie M Member Since: Jul 13, 2016
2 of 4

The feedback prompts show up when a contract is officially closed. An approval of a completed job is not the same as a closed contract, as the client has the option of keeping it open to throw some more work your way. If this is a "one off" job, and there will likely be no more tasks, you may request the client to close the contract and submit his feedback. 

 

nandees
Community Leader
Nandeesh P Member Since: Sep 6, 2017
3 of 4

Thanks Melanie, 
this client has not ended the contract and has become unresponsive, well but there is no milestone left over. I have completed the described milestone and client has approved it, but the contract still exists what
shall I do to end the contract?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Nandeesh,

You may opt to end the contract yourself where you will be prompted to leave feedback for your client. Your client will also have 14-days to leave feedback for you. 

You may read this help article to know how you can close a contract yourself. 


~ Avery
Upwork