I received an email to say my payment had failed due to a wrong bank account.
I'm a little confused about how to correctly fill in my bank information as I obviously haven't done it correctly. Are there any other New Zealand freelancers out there using their bank account for payment methods and could walk me through how to fill the information in correctly? I know my SWIFT code, I just don't know the format of the other two sections.
Please enter the swift code and before adding your account number and national clearing code, click on these two fields and check the pop-up message, which should help clarify the format you should use when adding information in these fields. Please follow up afterwards and let me know if you found the in-product guide helpful and note it will take three days to activate the newly added withdrawal option.
Thanks for the tip. I did all of that in the first instance and entered my account number as per the instructions but I'm wondering whether it has more to do with the bank, now that I look more into it? I did more research and according to some people, their payments bounced until they went into the bank and confirmed the connection between the payments. Really odd but it happens. I've linked up my PayPal instead :-)
Thanks for following up with additional info. In that case, you can try contacting your bank to confirm your account isn't limited in any way, and set up DLB payment option again. If the problem still persists I can ask our team to investigate and communicate with you directly.
I've just spoken to my bank and they believe the way it's formatted doesn't allow me to enter my suffix or full account number.
Is there a member of the Upwork team who could help me out?
I'm also having the same problem in transfering money to my westpac account. I have contacted UPWORK and they suggested to do the following method,
I actually have a 15 digit account number, in that I need to use the first six digits of my Westpac account number as BSB. So in the field of account number I have given my 7 digit account number + 2 digit suffix. Since it is only having 9 digits I have added 3 zero's to the beginning.
MyWestpac Account Number : AA-BBBB-CCCCCCC-DD
What I have given in UPWORK,
Account Number: 000CCCCCCCDD
Now only I have give these details, it will take 3 days to get this payment method active, after that I will withdraw the amount to this account and let you know how it goes.
I wonder if it's just Westpac that's the problem! I never ended up getting mine to work. Both times my payment bounced back. I formatted it exactly how Upwork suggested and it still came back to me so I gave up and used PayPal.
I can't remember now as it was some time ago, but i've had no hassles with PayPal. In fact, i've had minimal fees. Westpac charge like a wounded bull for international payments.