No Feedback Given

[Avi V]

Hello, 

I am very happy with the overall experience on UpWork, I have recently finished a small job ($15 for a 3 minute task)  The client was responsive, happy, and said - It was a pleasure working with you, thank you for everything.

For some reason, I keep seeing that No Feedback Was Given, can a client just not provide feedback?
Is there a way to show screenshots of our conversation in order to somehow get the rating and feedback?

Thank you.

[Virginia F]

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Avi V wrote:

Hello, 

I am very happy with the overall experience on UpWork, I have recently finished a small job ($15 for a 3 minute task)  The client was responsive, happy, and said - It was a pleasure working with you, thank you for everything.

For some reason, I keep seeing that No Feedback Was Given, can a client just not provide feedback?
Is there a way to show screenshots of our conversation in order to somehow get the rating and feedback?

Thank you.

---

Was the contract closed? If so, by whom? Clients cannot close contracts without leaving feedback.

[Preston H]

This is NORMAL.

When the cilent closes the account, she MUST leave feedback.

But that feedback doesn't immediately show up on your profile page. It can take a few hours or days to show up. Many elements of the profile page and other Upwork pages are cached rather than generated on-the-fly all the time.

[Kathy T · Accepted solution]

If the Client closed the contract, they have to leave feedback. They can't close a contract without leaving feedback. If they closed the contract and left feedback but you didn't leave feedback for them then unless you leave feedback, it will take about 14 days for their feedback to show.

If you closed the contract, and left feedback, the client will then get a notice to leave feedback. If that is the case they are not required to, and some clients will leave feedback and some clients won't. That's why it's best if the client closes the contract. 

[Avery O]

Hi Avi, 

I checked the contract you are referring to, and it looks like the contract was closed just recently. When a contract is closed, the party that closes the contract is automatically prompted to leave feedback for the other party. The other party will have 14-days from when the contract was closed to leave feedback. Your client has until 5-September to leave feedback for you. If they miss this timeframe, they should be able to 'edit' their feedback for you, if you enable them to do so. 

You may read more about it here, and here.