No access to Authenticator App

[dfb1287a]

Hi all, I have reset my old phone and transfer all data to my new phone. After that, my authenticator app just reinstalled my new phone but I didn`t find any Upwork authenticator here. Now I have no access to my account settings. Kindly help me to solve the problem.

[g_vasilevski]

Hi Salman,

One of our team members will reach out to you via ticket as soon as possible and assist you further with setting up the verification process. Thank you.

[e0848691]

HI! I have the same issue with the authenticator app, can you help me, please?

Thanks!

Best Regards.

Fernando**Edited for community guidelines**

[JoanneP]

Hi Fernando Rafael,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.