🐈
» Forums » New to Upwork » Re: No cell phone available for validation.
Page options
mihaelagavril
Community Member

No cell phone available for validation.

I tried uploading my profile without a cellphone. I cannot receive messages on my phone.

 

Can I use my Email for verification? How do I do that?

9 REPLIES 9
joynul33
Community Member

Hi Mihaela,

Please go to the setting and then click the contact info. You can update your mobile phone and Email address also note that Email verification code will be found maybe junk or spam folder.

Happy freelancing!

Joynul

I already tried to find the settings but it is not possible as I did
not manage to upload my profile yet. I am in the very first stage of
setting up my account and I cannot do it except via a cell phone code,
which I am not able to receive.



What can I do?

Then please submit a ticket through the Help center.

Joynul

I thought this is it. I checked the help & support center and I was
guided to ask the question.

If this is not it, how do I do that? There is nothing available on the
portal I am now. Is there a phone number I could call to get them to
solve it? No phone number appears on my portal either.

Did you inform the help center?

Joynul

Got it! Thank you very much!!

You are always welcome and Have a good luck in your freelancing career.

#happy #freelanicng

Joynul

Thank you and may God bless you!!
AveryO
Community Manager
Community Manager

Hi Mihaela, 

I have shared your concern with the Customer Support Team, and they will reach out to you directly to assist you further.


~ Avery
Upwork
Latest Articles
Featured Topics
Learning Paths