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No phone number to verify

glover_susan
Active Member
Susan G Member Since: Jan 21, 2018
1 of 35

I joined Upwork last night and am working on completing my profile. I can get logged in and it takes me to the "create profile" page. I can access the help center. I finished filling out the first part of the profile information. It says the next step is to verify phone number. I have no active phone number I can use to verify. There is nothing to click on to skip that step. How do I get past this?

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
2 of 35

Hi Susan, It is very important to comply all necessary requirements for you to proceed in working at Upwork as a freelancer. This will determine the ownership of your account. An active phone number is required for you to get verified. Please check more information here for ID Verification.

~ Jo-An

Untitled
jaimewjr
Active Member
James W Member Since: Nov 15, 2018
3 of 35

My phone is active, but it doesn't receive texts.  How do I verify my phone number without texts?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 35

Hi James,

 

We'll have one of our team members reach out to you directly and assist you further with your phone verification process. 

~ Bojan
Upwork
jaimewjr
Active Member
James W Member Since: Nov 15, 2018
5 of 35

Thank you for your interest.  I have been working on this since yesterday.  I can't set up my profile until this is solved.

detral
Active Member
Amoke A Member Since: Mar 26, 2019
6 of 35
Hello this is not an issue but I feel I should not have an identify on the platform I don't use.

My brother recently started messing with my phone, using my details to register but unfortunately for him, he imputed the phone number on my other phone, that's Ini I got to know that someone is opening UpWork account for me.

Please I want you to close this account and delete it from your record so as not to mislead people. Thank you.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 35

Hi Amoke,

 

We’ve closed your account from our end and we will take steps to remove personal data from your closed account so that it is no longer visible on the platform or in searches.

~ Bojan
Upwork
vincent_sn
Active Member
Vincent S Member Since: Jul 24, 2019
8 of 35

I would like to close my account.

My email is: 

   

**Edited for community guidelines**

 

I cannot verify a phone which is not longer available. I cannot go back to change number nor skip this either. 

 

Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 35

Hi Vincent,

 

Before we proceed with your request, would you like us to assist you with changing your phone number and verifying it?

 

Thank you.

~ Bojan
Upwork
liamwebber7
Active Member
Liam W Member Since: Jun 4, 2020
10 of 35

I have set my profile to my home country of UK but am briefly living in France so I cant put an active UK phone number in I only have a french one so I cant complete my profile at the moment. what can I do?

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