Jan 21, 2018 10:14:39 AM by Susan G
I joined Upwork last night and am working on completing my profile. I can get logged in and it takes me to the "create profile" page. I can access the help center. I finished filling out the first part of the profile information. It says the next step is to verify phone number. I have no active phone number I can use to verify. There is nothing to click on to skip that step. How do I get past this?
Jan 21, 2018 11:39:58 AM by Jo-An B
Hi Susan, It is very important to comply all necessary requirements for you to proceed in working at Upwork as a freelancer. This will determine the ownership of your account. An active phone number is required for you to get verified. Please check more information here for ID Verification.
Nov 16, 2018 02:25:10 PM by James W
My phone is active, but it doesn't receive texts. How do I verify my phone number without texts?
Nov 16, 2018 02:37:37 PM by Bojan S
Hi James,
We'll have one of our team members reach out to you directly and assist you further with your phone verification process.
Nov 16, 2018 03:31:40 PM by James W
Thank you for your interest. I have been working on this since yesterday. I can't set up my profile until this is solved.
Mar 26, 2019 10:31:58 AM by Amoke A
Mar 26, 2019 10:58:36 AM by Bojan S
Hi Amoke,
We’ve closed your account from our end and we will take steps to remove personal data from your closed account so that it is no longer visible on the platform or in searches.
Jul 24, 2019 10:46:08 AM Edited Jul 24, 2019 11:28:05 AM by Bojan S
I would like to close my account.
My email is:
**Edited for community guidelines**
I cannot verify a phone which is not longer available. I cannot go back to change number nor skip this either.
Thanks
Jul 24, 2019 11:45:59 AM by Bojan S
Hi Vincent,
Before we proceed with your request, would you like us to assist you with changing your phone number and verifying it?
Thank you.
Jun 4, 2020 03:48:08 AM by Liam W
I have set my profile to my home country of UK but am briefly living in France so I cant put an active UK phone number in I only have a french one so I cant complete my profile at the moment. what can I do?
Jun 4, 2020 04:16:41 AM by Goran V
Hi Liam,
If you`re relocated for a longer period of time our team can update your country and you can add your french number. Let me know how you would like to proceed and our team will assist you further. Thank you.
Jun 4, 2020 04:44:00 AM by Liam W
Jun 4, 2020 05:07:45 AM by Goran V
Hi Liam,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Jun 4, 2021 09:28:04 PM Edited Jun 4, 2021 09:35:49 PM by John G
I'm living overseas and I don't currently have a US phone number. Is there anything I can do to get verified?
Jun 4, 2021 10:54:04 PM by Joanne P
Hi John,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 22, 2019 07:05:42 PM Edited Apr 22, 2019 07:07:50 PM by Ben S
James W wrote:My phone is active, but it doesn't receive texts. How do I verify my phone number without texts?
I have the same problem. Can anyone help?
Apr 22, 2019 08:49:15 PM Edited Apr 22, 2019 08:49:36 PM by Avery O
Hi Ben,
I have shared your account information with the Customer Support Team, and they will get in touch with you to share details on how you can proceed with your phone verification.
May 20, 2019 04:38:40 AM by Jacob T
May 20, 2019 04:52:56 AM by Goran V
Hi Jacob,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Aug 10, 2019 04:21:13 PM by Robert H
I have the same probelm too. Phone but no text. If someone would contact me it would be great. either email or call me would be fine.
Aug 10, 2019 04:52:33 PM by Joanne P
Hi Robert,
One of our team members will reach out to you via support ticket and assist in verifying your phone number. Thank you.
Aug 5, 2019 03:56:39 PM by Elizabeth S
I am having this same issue, except the number I gave is to my cell which is down at the moment, but I do have a house phone. How can I get my verification done with my landline phone?
Aug 5, 2019 07:16:39 PM by Avery O
Hi Elizabeth,
A member of the Customer Support Team will reach out to you, and assist you with your concern.
Aug 24, 2019 05:28:58 PM by Michael G
I have the same probelm too. Phone but no text. If someone would contact me it would be great.
Aug 24, 2019 06:24:44 PM by Joanne P
Hi Michael,
One of our team members will reach out to you via support ticket and assist in verifying your phone number. Thank you.
Nov 11, 2019 01:54:41 PM by Bojan S
Hi Andrea,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Jan 20, 2020 08:40:05 PM by Yulissa A
I have tried to open an account with a number I got back in September when I switched phone numbers and apparently somebody else was using that phone number.. I am unable to open an account..
Jan 20, 2020 10:16:55 PM by Avery O
Hi Yulissa,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Apr 10, 2020 12:48:26 PM by Li S
Hello!
I currently can't afford a phone and therfore have no phone number to verify. Is there anyway someone could also help me finish my profile as well?
Apr 10, 2020 02:24:35 PM by Bojan S
Thank you for reaching out to us, Li.
One of our team members will reach out to you directly to assist you with your concern.
Apr 22, 2020 10:51:44 PM by Mahid C
Apr 23, 2020 12:02:54 AM by Avery O
Hi Mahid,
I'll share your account information with the Customer Support Team so that they can reach out to you and assist you further regarding your concern.
May 22, 2020 01:27:43 PM by Li S
Hi!
I posted here about a month ago, and I just wanted to ask when and how I'll be contacted. I've received no messages on the upwork site itself. I recieved one email from upwork which sent me a link to verify my email, but it brought me to my uncompleted profile still asking for a phone number that I cannot provide. I've scoured through the help pages trying to find a way to opt into email verification instead, but all it tells me is to disable the phone verification. I can't disable something I've never been able to actually enable. I'm still very new to the site, and I might be navigating it completely wrong, so I'd really appreciate some assistance if you are able to provide it.
Sorry to bother you again, but I really appreciate the help!
-Li
May 22, 2020 03:21:04 PM by Bojan S
Thank you for reaching out to us, Li.
One of our team members will reach out to you directly to assist you with your verification process.
Jun 30, 2022 04:26:43 PM by Tracy B
Hi Support Team.
I recently signed up to Upwork and found I too was unable to "go to the next screen," due to my phone not being to receive text. I have plenty of verification documents. But there's no option on the profile page to upload the docs to Upwork. Thus, I'm stuck at an impasse. I would be so greatful if someone in the group could help me.