No reply from a person we are trying to hire

[#1]

We are new to Upwork but have worked with **Edited for community guidelines** in the past and would like to continue. I have reached out to him but have not heard. Can you let me know if he is accepting work? Thanks!

**Edited for community guidelines**

[#2]

Hi Jane,

We'll have one of our agents reach out to you via a support ticket to assist you with locating the freelancer you're looking for. 

Thank you for reaching out to us.