Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Non Responsive Client

Active Member
James M Member Since: Jun 12, 2019
1 of 5

Hello! I've messaged pertaining to test on my work and invoiced my client. However, It's been past 72 hours and I've not received any reply yet. Should I be worried or need to take some actions?

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 5

re: "Hello! I've messaged pertaining to test on my work and invoiced my client. However, It's been past 72 hours and I've not received any reply yet. Should I be worried or need to take some actions?"

 

James:

Clients are not obligated to respond to freelancers.

There is nothing to worry about.

There are no actions to take.

 

When freelancers use Upwork properly, they are paid automatically for their work.

 

If this is an hourly contract, and you logged your time, you will be paid automatically for your work.

IF this is a fixed-price contract, and you used the "Submit Work" button, then you will be paid automatically for your time.

 

The client doesn't need to do anything.

Active Member
James M Member Since: Jun 12, 2019
3 of 5

Thank you Preston! I appreciate the prompt reply. Yes. It's a fixed price for a small project. And, I've submitted the work + deliverables committed (even resubmitted request). However, I'm not sure what I missed while you have mentioned "paid automatically" as I have not received any fund yet? 

Thanks again.

Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
4 of 5

re: "It's a fixed price for a small project. And, I've submitted the work + deliverables committed (even resubmitted request). However, I'm not sure what I missed while you have mentioned "paid automatically" as I have not received any fund yet?"

 

Just be PATIENT.

 

When you submitted the work using the "Submit Work / Request Payment" button, then you start a COUNTDOWN CLOCK. 14 days after you click that button, Upwork releases ALL OF THE MONEY in escrow to you automatically. The client does not need to do anything. Don't send messages to the client.

 

re: "I've... even resubmitted request"

 

Don't do that.

 

Each time you click the button - each time you re-submit - start the clock OVER again. Resubmitting means you wait LONGER.

 

Active Member
James M Member Since: Jun 12, 2019
5 of 5

Aha! Okay, I understand now. Thank you Preston!

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS