Dec 28, 2018 11:27:30 PM by Sohil S
In my agency account, I am trying to remove a Team member, but it is not allowing to remove and is showing me the following message:
"User has active candidacies in agency".
Whereas, the member who I am trying to remove does not have any active candidacies.
Please, let me know how I can remove that team member.
Dec 28, 2018 11:49:07 PM by Jo-An B
Hi Sohil, Please close out all of the user's current contracts and proposals. Please go to Settings > Members and Permission. Select the Remove from Team checkbox for the correct user or adjust their permissions. Select the Update Permissions button. Let us know if this works.
Dec 28, 2018 11:53:54 PM by Sohil S
Dec 29, 2018 12:38:52 AM by Bojan S
Hi Sohil,
One of our agents will reach out to you directly and assist you further with removing a team member from your agency. Thank you for your patience.
Aug 25, 2019 09:29:16 PM by Alok R
Hello team,
I am trying to remove a member from the agency but unable to do so. Keep getting this error message "User has active candidacies in agency" even when the member do not have any active candidacies in agency. Need help!
Aug 25, 2019 11:06:00 PM by Avery O
Hi Alok,
On your Agency's Proposal page, could you please check if any of the active, and archived proposals were sent on your agency freelancer's behalf? Please withdraw these proposals, and try removing the freelancer again from your agency. If the issue persists, you can come back here, and our team will assist you further.
Oct 5, 2021 02:51:45 PM by Llander G
Oct 5, 2021 03:10:30 PM by Bojan S
Hi Llander,
You should be able to leave the Agency following instructions shared in this help article.
Let us know if you need further assistance.
Thank you!
Apr 28, 2019 02:42:26 PM by MD Tanvir H
I have the same problem. I cannot remove the agency member also.
Apr 28, 2019 07:40:22 PM by Avery O
Hi MD,
The Customer Support Team will reach out to you to assist you with your issue.
Jun 23, 2023 02:23:38 PM by Subuhi Z
Hello I am facing the same issue. How do I delete a member who no longer works with us?
Jun 23, 2023 02:24:52 PM by Subuhi Z
I am unable to remove a team member who no longer works with us from our agency account. There are no active jobs or anything. What is happening?
Dec 1, 2019 05:09:37 PM by Joanne P
Hi Meenakshi,
Could you please try the steps Avery provided on this thread? If the issue persists, please let us know so we can assist you further. Thanks!
Dec 24, 2019 04:18:00 AM by Shahzada A
Having the same issue. All active proposals have been withdrawn, still unable to remove the agency member.
Dec 24, 2019 04:25:58 AM by Goran V
Hi Shahzada,
One of our team members will reach out to you via ticket as soon as possible and, assist you further with removing your team member. Thank you.
Aug 17, 2023 08:59:39 AM Edited Aug 17, 2023 11:46:19 AM by Luiggi R
Hello. I am having the same issue. I have tried everything in this thread. Can someone please contact me? I need to get this resolved ASAP.
**Edited for Community Guidelines**
Aug 17, 2023 11:47:06 AM by Luiggi R
Hi Alex,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.