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Not able to remove a Team Member from Agency Account

Active Member
Sohil S Member Since: Dec 28, 2018
1 of 8

In my agency account, I am trying to remove a Team member, but it is not allowing to remove and is showing me the following message:

"User has active candidacies in agency".

Whereas, the member who I am trying to remove does not have any active candidacies.

Please, let me know how I can remove that team member.

Community Guru
Jo-An B Member Since: Aug 2, 2016
2 of 8

Hi Sohil, Please close out all of the user's current contracts and proposals. Please go to Settings > Members and Permission. Select the Remove from Team checkbox for the correct user or adjust their permissions. Select the Update Permissions button. Let us know if this works.

~ Jo-An

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Active Member
Sohil S Member Since: Dec 28, 2018
3 of 8
I have already closed all the current contracts and Proposals of the
respective user and tried to remove the user following the method
mentioned by you. Yet, I am not able to remove the user.
Please let me know what else could be done.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 8

Hi Sohil,

 

One of our agents will reach out to you directly and assist you further with removing a team member from your agency. Thank you for your patience.

~ Bojan
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Active Member
Alok R Member Since: Apr 10, 2019
5 of 8

Hello team,

 

I am trying to remove a member from the agency but unable to do so. Keep getting this error message "User has active candidacies in agency" even when the member do not have any active candidacies in agency. Need help!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 8

Hi Alok, 


On your Agency's Proposal page, could you please check if any of the active, and archived proposals were sent on your agency freelancer's behalf? Please withdraw these proposals, and try removing the freelancer again from your agency. If the issue persists, you can come back here, and our team will assist you further.


-Avery
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Active Member
MD Tanvir H Member Since: Sep 2, 2018
7 of 8

I have the same problem. I cannot remove the agency member also.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
8 of 8

Hi MD, 

The Customer Support Team will reach out to you to assist you with your issue.


-Avery
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