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Not able to set a security phone number - create a profile

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Active Member
Taylor W Member Since: Oct 11, 2018
1 of 4

I am working on creating a profile.  At the bottome of the screen, I click continue to verify my phone number.  I enter my phone number and click continue but nothing happens.  The prompt doesn't close, no text message, nothing.  I have tried 3 different browsers and cleared all caches and cookies.  Any help would be much appreciated.  

 

-Taylor

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Taylor,

One of our team members will reach out to you via ticket shortly and assist you further on how to verify your phone number. You can access your tickets on this Link, thank you.


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Active Member
Bridget L Member Since: Jan 21, 2019
3 of 4

hi! I am having the same exact issue as Taylor -- stuck on the security phone number step. I have also tried changing browsers & clearing my cache. Could someone please help me with this step? Thanks!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Bridget,

 

We'll have one of our agents reach out to you directly via email and assist you further with your phone verification issue, thank you for reaching out to us.

~ Bojan
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