Oct 11, 2018 08:22:19 AM by Taylor W
I am working on creating a profile. At the bottome of the screen, I click continue to verify my phone number. I enter my phone number and click continue but nothing happens. The prompt doesn't close, no text message, nothing. I have tried 3 different browsers and cleared all caches and cookies. Any help would be much appreciated.
-Taylor
Jan 21, 2019 02:42:15 PM Edited Jan 21, 2019 02:43:27 PM by Bridget L
hi! I am having the same exact issue as Taylor -- stuck on the security phone number step. I have also tried changing browsers & clearing my cache. Could someone please help me with this step? Thanks!
Jan 21, 2019 03:29:19 PM by Bojan S
Hi Bridget,
We'll have one of our agents reach out to you directly via email and assist you further with your phone verification issue, thank you for reaching out to us.
Apr 6, 2019 11:18:35 PM by Jared E
Hello, I too am having the same experience when trying to verify my phone number. The request is returning a "400 bad request"
{
"server_time": 1554617266,
"error": {
"status": 400,
"code": 400,
"message": "Bad Request: Invalid parameter phone"
}
}
Apr 7, 2019 12:39:36 AM by Riri A
Hi Jared,
One of our team members will reach out to you shortly and assist you directly. Thank you for reaching out. Let me know if there's anything else.
Jun 8, 2019 12:01:15 PM by Ben S
Jun 8, 2019 03:10:55 PM by Joanne P
Hi Ben,
One of our team members will reach out to you via support ticket and assist you directly. Thank you!
Aug 13, 2019 11:53:49 AM by Richard T
Exact same issue here,
Can't get passed the security phone number screen
Aug 13, 2019 12:51:11 PM by Bojan S
Thank you for reaching out to us, Richard.
One of our team members will reach out to you directly to assist you with your phone verification process.
Nov 25, 2019 06:59:10 PM Edited Nov 25, 2019 06:59:49 PM by Austin H
Hello,
I'm having the same issue, can someone please assist me?
Thank you,
-Austin
Nov 25, 2019 09:24:55 PM by Avery O
Hi Austin,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Jan 2, 2020 03:30:53 PM by Steven M
i am having the same issue...i put my number in wrong and it wont clear and said that i have not verified the number...my problem is that its not my number...
Thanks
Jan 2, 2020 04:58:39 PM by Avery O
Hi Steven,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Dec 27, 2019 05:51:25 PM Edited Dec 27, 2019 05:52:49 PM by Carlos A
Hello, I'm recieving the same error. I've cleared my cache and used several different browsers. error: {status: 400, code: 400, message: "Bad Request: Invalid parameter phone"}
Dec 27, 2019 09:33:25 PM by AleksandarD A
Hi Carlos,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Aug 15, 2019 04:57:17 AM by Dustin A
I'm having this same issue as well, and can't figure out how to actually contact support. Missed out on a few really good looking jobs because of this. Moderators please send a ticket to fix this. Seems to be a pretty common problem, with no real answers. Just a copy and paste response saying they will be in contact does not help anyone else who has a problem.
Aug 15, 2019 05:19:41 AM by Goran V
Hi Dustin,
Our team will reach out to you via ticket as well and assist you further as soon as possible. Thank you.
Sep 15, 2019 08:10:02 AM by AleksandarD A
Hi Carmen,
Thanks for reaching out to us. I tried, but couldn't replicate the issue. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.
Thank you.
Oct 29, 2019 08:03:32 PM by Ramil S
Exact same issue here,
Can't get passed the security phone number screen
Oct 29, 2019 09:47:40 PM by Avery O
Hi Ramil,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Dec 17, 2019 10:29:49 PM by Konstantin B
Exact same issue here, Can't get passed the security phone number screen. What should I do ?
Dec 17, 2019 11:15:02 PM by Avery O
Hi Konstantin,
A member of the Customer Support Team will reach out to you directly to assist you further with your concern.
Mar 26, 2020 03:50:58 PM by Jake T
Same issue here. Trapped at the "set security number" box. Please have someone reach out to help me resolve this issue.
Thanks!
Mar 26, 2020 07:19:28 PM by Avery O
Hi Jake,
I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further.
May 18, 2020 01:42:05 PM by AleksandarD A
Hi Ryan,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 9, 2020 05:45:45 PM Edited Jun 9, 2020 09:07:59 PM by Joanne P
I have been trying to solve this problem for the past 3 months or so. I am setting up my account. I put an invalid phone number at first and realized that and after the fact i tried changing the number. I will show you what it does. I put the new number in and then continue it says sorry you have not verifed this number (the wrong number)...Please can somebody clear this number out the memory so can continue!
Jun 9, 2020 09:10:59 PM by Joanne P
Hi Steven,
I checked your account, and I can see that our team reached out to you previously regarding this concern. You may check this ticket number: 27458066 and follow-up on the ticket so our team can assist you further. Thank you!
Jun 24, 2020 10:01:05 AM by Emily H
I am having the same issue as well. Can someone reach out and help me? I can't submit a ticket, either.
Jun 24, 2020 11:37:39 AM by Bojan S
Hi Emily,
We'll have one of our agents reach out to you directly to assist you with your request.
Thank you for reaching out to us.