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Marcus's avatar
Marcus L Community Member

Not able to use the website

I was sent a 'verification e-mail' yesterady to verify my e-mail. I have clicked on the button but whenever it brings me to another page there is nothing that shows up excpet for a buffering circle. I am not able to use the website unless this issue is sorted out.

3 REPLIES 3
Goran's avatar
Goran V Retired Team Member

Hi Marcus,

 

I checked your account and can confirm that your email is verified. Please log in to your account and try to continue with your application. 
If you experience any problems on your end let me know, thank you.

~ Goran
Upwork
Marcus's avatar
Marcus L Community Member

Hi Goran V,

 

All right thank you. I have tried doing this since you sent me a message, but I still have the same issue. The 'only page' I can access is the 'How can we help you' page. 

 

For example, on that page, on the right hand side, there is a 'back to Upwork button', an when I press it I still have the same issue, it just brings me to another blank page with a small green buffering circle.

 

Could you please help me out?

 

Thank you in advance!

 

Regards,

 

Marcus

Goran's avatar
Goran V Retired Team Member

Thank you for the clarification, Marcus,

 

Could you please try clearing your cache and cookies or logging in with another browser? Let me know if you`re still experiencing the same problem after this.

~ Goran
Upwork