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Minhthu's avatar
Minhthu D Community Member

Not receiving connects as a new account

Hi there! I created an Upwork account on July 10th, 2024, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi all,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
 
Update:
 
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
 
- Pradeep

View solution in original post

1,295 REPLIES 1,295
Sudhakar's avatar
Sudhakar R Community Member

 
Pradeep's avatar
Pradeep H Retired Team Member

Hi Sudhakar,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
- Pradeep
Sol's avatar
Sol V Community Member

Hi, I just joined in and I am still learning the ropes of Upwork. When I checked my profile, I had 0 connects. I thought newcomers were given free 10 connects (and in the subsequent months). I am contemplating buying the 100 connects for $15, but I have a question. Is it a one-time thing, or will I be charged $15 monthly for the 100 connects?

Cyrus's avatar
Cyrus G Community Member

Since you signed up today, next month you'll receive free connects, which will count as your first month. The free connects are given monthly, totaling 10 connects. Your $15 purchase, however, is a one-time deal and not recurring monthly. Once you've spent $15 on connects, you can then purchase additional ones for $1.50, which gives you 10 connects, as long as it's below $15. It's up to you whether you want to spend less than $15 initially; $15 is just the first purchase amount, and subsequent purchases can be lower.

Mykola's avatar
Mykola A Community Member

One-time. You will receve 50 connects as bonus then. Then 10 connects monthly for free.

DiEra's avatar
DiEra S Community Member

I created new account & It's been 5 Days but till now I didn't received 50 Free Connects, Please Help Me Out.

Cyrus's avatar
Cyrus G Community Member

Hi, there are no longer 50 free connects when you create an account. The free connects are now given monthly, which is only 10 connects. For example, if you start today, July 17, your free 10 connects will be available on August 17. However, if you avail $15 for 100 connects, you'll get an additional 50 connects for free. that would be a total of 150 connects

Aimon's avatar
Aimon R Community Member

Hey,

I have recently made my account on upwork. Unfortunately, I have not recieved any free connects.

Cyrus's avatar
Cyrus G Community Member

Hi, there are no longer free connects when you create an account. The free connects are now given monthly, which is only 10 connects. For example, if you start today, July 17, your free 10 connects will be available on August 17. However, if you avail $15 for 100 connects, you'll get an additional 50 connects for free. that would be a total of 150 connects

Muhammad's avatar
Muhammad U Community Member

 
Cyrus's avatar
Cyrus G Community Member

Hi, there are no longer free connects when you create an account. The free connects are now given monthly, which is only 10 connects. For example, if you start today, July 17, your free 10 connects will be available on August 17. However, if you avail $15 for 100 connects, you'll get an additional 50 connects for free. that would be a total of 150 connects

Nay Lin's avatar
Nay Lin T Community Member

I didn't receive my monthly free connects even though it's been 24 hours since my billing cycle started. I also didn't get the 50 free connects when I opened my account.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Nay

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, and start receiving your monthly membership Connects for any subsequent months. 

~ Luiggi
Yonas's avatar
Yonas K Community Member

 
Godwin's avatar
Godwin J Community Member

I am also new to upwork and i bought connects before i got 50 free connects

Ouday's avatar
Ouday M Community Member

ever since i have created my account , didnt receive any connects , my connects history is still empty as well as my connects balance 😞

Jiral Jean's avatar
Jiral Jean V Community Member

I also have the same issue with you 😞

Joanne's avatar
Joanne P Retired Team Member

Hi Ouday,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Mohamed's avatar
Mohamed G Community Member

Why all of you answer with the same thing like yea we get it but explain then? we don't get free connections unless we pay first 15$ or 20$ for whatever plan ? so we won't recieve any connections because we just signed up on upwork right?

Chintan's avatar
Chintan P Community Member

I recently signed up as a new freelancer on Upwork and am eager to start applying for jobs on the platform. However, I have noticed that I have not yet received the initial 50 connects that are typically provided to new freelancers to help them get started.

Could you please assist me in understanding why I have not received these connects?

Natasha's avatar
Natasha P Community Member

Hi,

There are NO more free connects. You need to purchase them or subscribe for a Freelancer Plus membership, and then Upwork will add 50 on top. You need to study how the platform operates. Use the "Academy" tab above. 

Hawna's avatar
Hawna N Community Member

help me please 

i can't received 50 connect  for the first time

Ronna's avatar
Ronna P Retired Team Member

Hi Hawna,

Thank you for reaching out to us about receiving your free Connects. Currently, new freelancers on Upwork need to do one of two things before they can receive free 50 Connects and submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. You can see this helpful article to learn more.

Also as a reminder, your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Your profile photo should be a clear, headshot-style photo of you which is cropped from the top of your head, and just below your shoulders, and -
  • you are not wearing sunglasses in the photo;
  • it is not a logo or clip-art;
  • it is not a group photo;
  • the photo was not digitally-altered

Please check this help article for more information on how to update your profile photo.

~Ronna
Sarah's avatar
Sarah C Community Member

as a new member im supossed to get free connect but i dont get any and ive been waiting for two weeks already. please anyone help me to understand why this happened

 

Clark's avatar
Clark S Community Member

Upwork now requires new freelancers to subscribe to Freelancer Plus for $20 USD/month or purchase 100 Connects for $15 USD to submit their first proposal. After you fulfill this requirement, you will also get the 50 free Connects that freelancers traditionally receive when signing up.