Not receiving connects as a new account

[#1]

Hi there! I created an Upwork account on July 10th, 2024, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

[#2]

Hey, I just signed up and it's been more than 2 days but I still haven't received my 10 free connects as mentioned on the Upwork site. Please can someone guide me as to why, and how do the connects actually work. If a client rejects my proposal, do i get my connects back or not, I need to know this for sure before I buy connects

[#3]

Hi Aditya,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#4]

I recently signed up as a new freelancer on Upwork and I am eager to start applying for jobs. However, I have noticed that I have not yet received the initial 50 connects that are typically provided to new freelancers to help them get started on the platform.

Could you please assist me in understanding why I have not received these connects? Is there an additional step I need to complete or a requirement I might have overlooked?

Thank you for your assistance.

[#5]

Hi Sidra,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#6]

does it mean someone will pay 20 dollars for the plus membership

[#7]

Hello there. May ask why I didn't receive free connects?

[#8]

You will get 50 connects free as a new member by adding billing method and verification feel free if you have any query 

[#9]

Upwork no longer provides free Connects at sign up.

[#10]

will the billing be charged

[#11]

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

[#12]

so new members will pay for the plus membership

[#13]

Freelancers have 2 options.

Pay for Freelancer Plus membership plan for $20 USD a month,

or purchase 100 Connects for $15 USD

[#14]

i am a new member on a basic plan . why can't i get to buy 10 connects.  i keep seeing 100 connects.  why??????????????

[#15]

It sounds like you're having trouble with purchasing connects on Upwork. On Upwork, the number of connects available for purchase can vary based on your membership plan. For basic plan users, you might be limited to a certain amount of connects or have restrictions on purchasing additional connects compared to higher-tier plans.

Here’s what you can do:

1. Check Plan Details: Verify the specifics of your current membership plan. Basic plans often have limitations on the number of connects you can buy or use.

2. Contact Support: If you're still having issues, reaching out to Upwork support can clarify why you only see the option for 100 connects and help resolve any account-specific issues.

3. Upgrade Plan: If your needs exceed the basic plan's offerings, consider upgrading to a higher-tier plan that might offer more flexibility in purchasing connects.

Feel free to let me know if there's anything specific you'd like help with!

[#16]

I have got just adding a billing method yesterday 

[#17]

Good afternoon, I registered my account 1-2 days ago, but I still haven’t received a connection for registration. I've already looked at Connects history, but it's empty. 

[#18]

hi, dear team UpWork. I have first registration, but i doesnt get 40 connects

[#19]

Hi Kucheriavyi.

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

- Pradeep

[#20]

Hi,

I'm just a new member in UPWORK to get a job, and as far as I know, every new member will receive a free connection; however, I didn't receive any free connections to my account. How am I going to claim or receive my free connections?

Thank you.

[#21]

Hi John Vincent,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#22]

Hi! 

I created my account the 26th of july and as of today, 29th of july, my current connects balance is 0.

Any help will be appreciated!

[#23]

Hello Alberto! 

New accounts on Upwork typically receive 50 free connects to help get started. These connects can take up to 48 hours to be assigned after you create your profile.

If you still haven't received them, you can try the following steps:

1. Check your "Connects History" under the "Reports" section to see if the free connects were added and used.
2. If they aren't there, contact Upwork Support to inquire about the missing connects.

They should be able to help you resolve this quickly!

Best,
Sneha

[#24]

Here is my connects history. As you can see, it is completely empty 😞

[#25]

Hi Alberto,

As a new freelancer on Upwork, you need to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

- Pradeep

[#26]

Dear Upwork Support,

I hope this message finds you well. I am writing to address an issue I have encountered with my Upwork account.

When I created my account, I understood that I would receive 50 free connects upon verification. I have successfully completed the verification process; however, I have not yet received the promised free connects.

Could you please look into this matter and ensure that the free connects are added to my account? I appreciate your prompt attention to this issue.

Thank you for your assistance.

Best regards,

Michael Emmanuel.