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Minhthu's avatar
Minhthu D Community Member

Not receiving connects as a new account

Hi there! I created an Upwork account on July 10th, 2024, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hi all,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
 
Update:
 
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
 
- Pradeep

View solution in original post

1,295 REPLIES 1,295
Muhammad Hamaad's avatar
Muhammad Hamaad N Community Member

You have to contact customer service live chat option with bot.

Pradeep's avatar
Pradeep H Moderator

Hi Emmanuel,

 

Thank you for verifying your account. As a new freelancer on Upwork, you need to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

- Pradeep

Christine Joy's avatar
Christine Joy Y Community Member

Good Day!

I am sending this email, because I don't have receive the free connects. I received an email said that my account is approved but as I try to apply jobs I found out that I don't have any connects. What should I do to receive the free connects? I hope someone will help me with this issue as soon as possible. Thank you so much. Please see attach photo foe your references: 

IMG_5191.jpeg

IMG_5192.jpeg


Regards,

Christine 

 

 

Mijael's avatar
Mijael J Community Member

Good Morning, Christine.

I have the same problem as you. I've tried to communicate with Upwork, but I still haven't received an answer. I’m leaving my message here so I can read others' opinions about this issue.

Sophie's avatar
Sophie A Community Member

Upwork no longer provides free Connects at sign up.

Did you click on the link "Learn more about how to earn and use Connects"?

 

Note on your portfolio: you need to remove your contact details on your resume. It violates the Terms of Service.

Hassan's avatar
Hassan B Community Member

Hey, is there change in upwork policies as I did not receive any connects on completing my profile 100 percent.

Luiggi's avatar
Luiggi R Moderator

Hi Hassan,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
~ Luiggi
Ronie's avatar
Ronie R Community Member

I am not receiving connect as new account

Luiggi's avatar
Luiggi R Moderator

Hi Ronie,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
~ Luiggi
Alexis's avatar
Alexis C Community Member

Hello, 

 

I dont't understand why I did not receive any connects, I am already registered.

 

Thank you for your answer,

 

Alexis Corre

Luiggi's avatar
Luiggi R Moderator

Hi Alexis,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
~ Luiggi
Kelly's avatar
Kelly M Community Member

I create my profile several months earlier and i havent receive my free connects

Syifa's avatar
Syifa Y Community Member

I need help too, I still didn't receive my free connects

Joanne's avatar
Joanne P Moderator

Hi Kelly and Syifa,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
~ Joanne
Upwork
Ushahemba's avatar
Ushahemba A Community Member

I never knew am supposed to make a payment in order access a job or get hired 

Joanne's avatar
Joanne P Moderator

Hi Ushahemba,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Craze's avatar
Craze M Community Member

i haven't been getting connects from last 2 times 

Pradeep's avatar
Pradeep H Moderator

Hello there,

 

I checked your account and it appears that you have recently signed up for a new account on Upwork. As a new freelancer on Upwork, you will need to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects and 10 free monthly Connects each month to further help you get started on Upwork.

 

- Pradeep

Afifa's avatar
Afifa R Community Member

Hi, It's been more than 48 hours since I registered/signed up on Upwork but I haven't received the initial batch of free connects,   please let me know when I will receive my connects!!!

 

Sophie's avatar
Sophie A Community Member

As a new freelancer on Upwork, you will need to do one of two things before being able to submit a proposal for a job: subscribe to Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects and 10 free monthly Connects each month to further help you get started on Upwork.

Mercy's avatar
Mercy U Community Member

I have never received any connect .please what should I do. 

Kam's avatar
Kam B Community Member

Im the same, i bid for work and i dont seem to ever get a response?

Sophie's avatar
Sophie A Community Member

As a new freelancer on Upwork, you will need to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects and 10 free monthly Connects each month to further help you get started on Upwork.

Rashmita's avatar
Rashmita S Community Member

I have created an account on Upwork, but my connects is still 0. Please help!!

Sophie's avatar
Sophie A Community Member

As a new freelancer on Upwork, you will need to do one of two things before being able to submit a proposal for a job: subscribe to Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects and 10 free monthly Connects each month to further help you get started on Upwork.

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