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Minhthu's avatar
Minhthu D Community Member

Not receiving connects as a new account

Hi there! I created an Upwork account on July 10th, 2024, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi all,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
 
Update:
 
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
 
- Pradeep

View solution in original post

1,295 REPLIES 1,295
Himani's avatar
Himani B Community Member

Hi, I have recently joined Upwork and no connects have been issued to my account. Please support so I can start working here. 

Ramachandran's avatar
Ramachandran R Community Member

Hi, I have just joined Upwork as a freelancer. When will I get my free credits ?

Thanks

Mercy's avatar
Mercy U Community Member

please what were you able to do regarding this issue

Linu's avatar
Linu V Community Member

Hi, today I joined on Upwork. I didn't get my 50 free connects. I also completed billing payment section also. Please solve my issue.

Tanya's avatar
Tanya K Community Member

Hello, I regestrated three days ago and i have not yet free contracts. Why? What to do ?

Korovai Tatiana

Clark's avatar
Clark S Community Member

Upwork now requires new freelancers to subscribe to Freelancer Plus for $20 USD/month or purchase 100 Connects for $15 USD to submit their first proposal. After you fulfill this requirement, you will also get the 50 free Connects that freelancers traditionally receive when signing up.

Ahmed's avatar
Ahmed I Community Member

Hi! I joined upwork 3 days ago and I did't receive any connects, I heared that you receive 50 connects on joining the upwork in 48 hrs. Can you please help me in this regard

Thank you

Rana's avatar
Rana C Community Member

You can check with upwork support. They answer all the queries.

Yusuf's avatar
Yusuf C Community Member

 

New freelancer receives 20 free Connects, but I didn't receive mine. Can you help me ?

Khawaja's avatar
Khawaja J Community Member

I created a new account yesterday and my account is already verified and I have 100% profile completation. But my connect balance is 0. what to do?

 

Clark's avatar
Clark S Community Member

Upwork requires new freelancers to subscribe to Freelancer Plus for $20 USD/month or purchase 100 Connects for $15 USD to submit their first proposal. After you fulfill this requirement, you will also get the 50 free Connects that freelancers traditionally receive when signing up.

Nabeela's avatar
Nabeela Q Community Member

As usual you know that I am new at Upwork and I need free connects.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Nabeela,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
- Pradeep
Mary Danielle's avatar
Mary Danielle P Community Member

hi, i've joined upwork two months ago and i'm not receiving any of the free connects from registration and the monthly free ones.

Nguyen's avatar
Nguyen N Community Member

**Edited for Community Guidelines**
Hi, I've joined Upwork too, and like you, while I was finding a way to get free Connects, I found this video she says: "There's been a recent change in Upwork's policy regarding free connects for freelancers. While before you could get 50 free connects just by joining the platform, Upwork now requires you to pay to get them"

Mary Danielle's avatar
Mary Danielle P Community Member

so i have to pay to get the free 50 connects? i see.

 

but i'm still not receiving the free 10 connects they give out every month.

Zwe Htet's avatar
Zwe Htet A Community Member

Hi,I am new to Upwork and I know that new users receive connects, but I did not. Also, every new month users

Ronna's avatar
Ronna P Retired Team Member

Hi Zwe,

Thank you for reaching out to us about receiving your free Connects. Currently, new freelancers on Upwork need to do one of two things before they can receive free 50 Connects and submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. You can see this helpful article to learn more.

 

~Ronna
Valentyna's avatar
Valentyna P Community Member

Hi guys, I am new to Upwork and I know that new users receive connects, but I did not. Also, every new month users receive connects, but I did not receive any. How can I fix this issue? It seems there is no way to contact support directly, only by posting the issue here.

Tanaka's avatar
Tanaka M Community Member

Yeah
You can send message to Upwork Support team

 

They can solve this problem.

Valentyna's avatar
Valentyna P Community Member

Thanks, how do I send them a message? 

Sophie's avatar
Sophie A Community Member

No need to contact Upwork Support Team. The rules have changed for Connects.

Nida's avatar
Nida N Community Member

Same Issue

 

Abbas's avatar
Abbas K Community Member

Same issue 

Sophie's avatar
Sophie A Community Member

Upwork no longer provides free Connects at sign up. Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months.