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Minhthu's avatar
Minhthu D Community Member

Not receiving connects as a new account

Hi there! I created an Upwork account on July 10th, 2024, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi all,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
 
Update:
 
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
 
- Pradeep

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1,295 REPLIES 1,295
Manuel's avatar
Manuel K Community Member

Hello, my name is Manuel. I made my account a few weeks ago, but I haven't received the 10 free connects that the basic plan says I should. Is there something wrong or can I do something to get them? Thank you.

Hamza's avatar
Hamza S Community Member

How will we send a proposal for a job without the connects.

So its Impossible for a person to Not Spend money on connects is what I'm understanding. 

I as well haven't gotten my 50 connects upon registration, very ridiculous policy.

Atanu's avatar
Atanu D Community Member

Hi there! I created an Upwork account before 2 month ago, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

Mary Kathleen's avatar
Mary Kathleen M Community Member

Hiii Upwork, I created my account 1 Month ago, but 'til now i haven't received free connects yet. 

En's avatar
En N Community Member

I haven't received my free connects yet, despite creating my account. I waited for the next billing cycle for the connects, which was yesterday (see attached screenshot), but I still haven't received any. 

Jasnoor's avatar
Jasnoor K Community Member

I made my account more than 48 hours ago but did not recieve free connects.

Murat's avatar
Murat D Community Member

Hello upwork team,

I didn't seem to receive the free connects after logging in. It's been more than 24 hours since I signed up and I still haven't received it. Could you help me out please?

Thank you,

 

 

 

Khatia's avatar
Khatia K Community Member

Hello, I registered yesterday first time with free account, and should I get any free connects. I don't have any yet

Emmanuel's avatar
Emmanuel J Community Member

I signed up with complete profile, but i havent received any connects

Faraz's avatar
Faraz A Community Member

Hi Emmanel:

There may be some delay. Wait for the first connects.

 

Elisa's avatar
Elisa B Community Member

Connects are no longer awarded to new users. 

Rohit's avatar
Rohit K Community Member

 

Dear Upwork Support Team,

I recently joined Upwork and completed the initial setup of my profile. However, I noticed that I have not received the complimentary connects that are typically provided to new users upon account activation. As a new freelancer on the platform, these connects are essential for me to start bidding on projects and building my reputation.

Could you please assist me in resolving this issue? I would appreciate it if you could ensure that the appropriate number of connects are added to my account so I can begin applying for jobs.

Thank you in advance for your assistance. I look forward to your prompt response and resolution of this matter.

Best regards,

Jorge Eduardo's avatar
Jorge Eduardo H Community Member

Sorry, we are in the same situation.

##- Por favor escriba su respuesta encima de esta línea -##
Apple Ann's avatar
Apple Ann P Community Member

me too i didn't recieve any connects

 

Jeremy's avatar
Jeremy D Community Member

Hi Upwork Support, 

 

I signed up three days ago and haven't received my free 50 connects. Any assistance would be greatly appreciated, thanks. 

 

 

Jeremy 

Khushpreet's avatar
Khushpreet K Community Member

Hello

 

Woretaw's avatar
Woretaw Y Community Member

I don't have connect till know what I am supposed to get because of account creating.

Uday Singh's avatar
Uday Singh R Community Member

Yes I'm new on Upwork community and also not received my free connect yet

How to start new project 😞 

Adi's avatar
Adi T Community Member

Hi, I made my account a month ago and never received 50 free connects. I put in all my card information, profile picture and other necessary information. I've read that you're supposed to get free connects but I never got mine.

Lori's avatar
Lori S Community Member

hi thank you
Lori smith
Filali's avatar
Filali S Community Member

Hello, 

I recently joined Upwork and was expecting to receive my 50 free Connects upon signing up but i haven't received them yet. Has this happened to you before? If so, could you please guide me on how to resolve this issue?

Thank you for your help!

Sarah's avatar
Sarah I Community Member

Hello guys I created a new upwork account and it's been more than 48 hours now but I did not receive the free 50 connect.

Bonifatius Shooya's avatar
Bonifatius Shooya O Community Member

I dont have money am looking for money,  let me start than you take your money from the one i have on this platform 

Sophie's avatar
Sophie A Community Member

As a freelancer, you need money to promote your services on Upwork.

John's avatar
John F Community Member

I created a new account but haven´t received my free Connects yet. It's over 48 hrs.

Please help.