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Minhthu's avatar
Minhthu D Community Member

Not receiving connects as a new account

Hi there! I created an Upwork account on July 10th, 2024, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi all,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
 
Update:
 
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
 
- Pradeep

View solution in original post

1,295 REPLIES 1,295
Khurram's avatar
Khurram A Community Member

So Upwork has introduced a scam, where new users are required to purchase at least $15 worth of Connects. However, after spending them on proposals, you often don't receive any responses, resulting in wasted money.

Mufeeda's avatar
Mufeeda A Community Member

i did not receive my connect after siging up.....its been more then 48 hours 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mufeeda,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
~ Luiggi
Flagot's avatar
Flagot H Community Member

Why did you that.. if we don't have 20$ what we do???

so plese do it as it was. otherwise we choose other platforms to freelance.. as new  we have to get free connects we need 0$ capital business models Example- YouTube, freelance was but now isn't.  so make it as before

Munonena's avatar
Munonena J Community Member

Hello, 

I recently joined Upwork and was expecting to receive my 50 free Connects upon signing up but i haven't received them yet. Has this happened to you before? If so, could you please guide me on how to resolve this issue?

Thank you for your help!

Ronna's avatar
Ronna P Retired Team Member

Hi Munonena,

Thank you for reaching out to us about receiving your free Connects. Currently, new freelancers on Upwork need to do one of two things before they can receive free 50 Connects and submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. You can see this helpful article to learn more.

~Ronna
Munonena's avatar
Munonena J Community Member

Hi There,

 

I have created a new account on Upwork but didn't get the connects. I was the under the impression that whenever we create a new account we will some connects. If anyone who knows reasson please help me.

 

Om's avatar
Om K Community Member

I created my Upwork account last week but still haven't received my free connects to submit proposals. According to your guidelines, new users should receive their free connects within 48 hours, but it has already been a week.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Om,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
~ Luiggi
Om's avatar
Om K Community Member

Hi Luiggi R,

 

I am new at Upwork and I register first time on upwork.

Please see this,

 

Abdul Rafay's avatar
Abdul Rafay K Community Member

actually I joined the upwork few days ago, And waiting for free connects since then, but I didn't receive any till now. Any help?

Joanne's avatar
Joanne P Retired Team Member

Hi Abdul Rafay,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Ajisebutu's avatar
Ajisebutu S Community Member

Tell Upwork this new upgrade has been a bad experience for new freelancers and this means you're stylishly rejecting new freelancers.

 

Well, we won't waste an money because fiverr doesn't demand for this.

Bara's avatar
Bara A Community Member

Hello Upwork Support Team,

I recently created a new account on Upwork, and I understand that new users receive 10 free Connects each month. However, I do not see any Connects in my account. I have completed my profile and verified my email.

Could you please assist me in understanding why I have not received the free Connects and how I can obtain them?

Thank you for your assistance.

Best regards,

Achilleas's avatar
Achilleas E Community Member

i have the same issue as you

Joanne's avatar
Joanne P Retired Team Member

Hi Bara and Achilleas,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Jose Rafael's avatar
Jose Rafael R Community Member

New profiles does not receive free connects?

Joanne's avatar
Joanne P Retired Team Member

Hi Jose Rafael,

 

I checked and saw that you already have an open ticket regarding this issue. I'd like to confirm that Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Hari's avatar
Hari P Community Member

Hi,

Its been a month I created an account but I have not yet received first 50 free connets. Request to help me out.

Jazmine's avatar
Jazmine M Community Member

I'm about to reach my first month too and haven't received any Connects. I've also tried to buy some so I can at least start applying but I can't even do that.

Joanne's avatar
Joanne P Retired Team Member

Hi Hari and Jazmine,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Varshi's avatar
Varshi J Community Member

Hi, 

Iam Varshi. I created my profile in Upwork a month ago. I see my profile is not yet credited with 50 connects. I am yet to apply for a project. Kindly assist me in getting the free connects.

Jazmine's avatar
Jazmine M Community Member

I'm about to reach my first month too and haven't received any Connects. I've also tried to buy some so I can at least start applying but I can't even do that.

Joanne's avatar
Joanne P Retired Team Member

Hi Varshi,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Varshi's avatar
Varshi J Community Member

Thank you Joanne for the update. However I was exited to start as a young freelancer. Upwork should encourage fresh freelancer by providing free connects as they did earlier as it will be very difficult for us to get clients initially. Expecting someone to reach Upwork regarding this.I thought of trying small projects with free connects and then move on to plans once I get atleast one project. I am disappointed now.