Not receiving connects as a new account

[#1]

Hi there! I created an Upwork account on July 10th, 2024, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

[#2]

I registered Freelancer Basic plan on Jul 22, 2024(JST). However, I have not received 10 monthly connects yet.

My billing cycle is Jul 22, 2024 — Aug 21, 2024. I also checked Connects History but the balanced is 0.

Can someone help me with this? Thank you.

[#3]

Hi So,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#4]

Hi!

It's been a while since I created my account, and I still don't have my free connects. Please help me.

Thanks so much!

[#5]

Hi Pauline,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#6]

It's been more than 2 days that I joined upwork but I didn't receive any free connect. Do we need to purchase connects ?

[#7]

Hi Ankit,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#8]

What should I do to for promo code??

[#9]

Hi Vinay,

We are not offering any promotional codes or offers at this moment. However, you can still purchase additional Connects from the Connects History page.

- Pradeep

[#10]

I am not interested

[#11]

hello, i'm new in upwork. in 23rd july, i supposed to get my free connects monthly, but i check my connects balance today its still 0. i've already checked in my connects history, but its still 0 balance. please help

[#12]

Hi Rachmi,

Welcome to Upwork! As a new freelancer, you need to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects and 10 free monthly Connects to further help you get started on Upwork.

- Pradeep

[#13]

I have created my account few days ago. 48 hours have been passed but I didn't got my free 50 connects help me

[#14]

Hi Waris,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#15]

Free connects

I read that I will receive 50 free connects for creating an account and my current balance is 0 connects.!!

please help me

[#16]

Where did you read that?

[#17]

You read outdated information. Upwork's new policy is that you have to purchase a connects bundle for $15 or a plus membership for $20, otherwise you don't get any free connects.

[#18]

I registered on June 7 but still didn't get both starter and monthly connects. There is nothing on the connect history. Billing information is also completed. Help

[#19]

Upwork requires new freelancers to subscribe to Freelancer Plus for $20 USD/month or purchase 100 Connects for $15 USD to submit their first proposal. After you fulfill this requirement, you will also get the 50 free Connects that freelancers traditionally receive when signing up.

[#20]

I noticed that upon my joining upwork as new freelancer, I received 50 connects then after about three days, I couldn't find the connects again as I was about to apply for jobs. Please was there anything I did wrong that made me lose the connects? kindly walk me through how I can get the connects back.

[#21]

Upwork's new policy is that you have to purchase a connects bundle for $15 or a plus membership for $20, otherwise you don't get any free connects.

[#22]

If that's the case, why did they give me 50 connects in the first place?? I
know some that are still having their connects even till now.....as a first
timer what are we supposed to work with when we haven't even made any money
from Upwork?

[#23]

Hello Moses,

Thank you for reaching out. I checked your account and could not find any previously awarded Connects in your history. Could you please confirm if you received a notification stating you received the free 50 Connects?

[#24]

My billing period started yesterday, but there are no any free Connects yet. Please help

[#25]

Hi Arina,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, and you will start receiving the monthly Connects tied to your membership for any subsequent months. 

[#26]

I recently joined Upwork as a new freelancer and am excited to start applying for jobs. However, I haven’t received the initial 50 connects that are usually given to new freelancers to help them get started.

Could you help me understand why I haven’t received these connects? Is there an additional step I need to take or a requirement I might have missed?

Thank you for your assistance.