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Minhthu's avatar
Minhthu D Community Member

Not receiving connects as a new account

Hi there! I created an Upwork account on July 10th, 2024, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi all,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
 
Update:
 
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
 
- Pradeep

View solution in original post

1,295 REPLIES 1,295
Qurat's avatar
Qurat U Community Member

Hi, I have been joined this Freelancer Basic Membership on May 22- June 22 . I should have received monthly 10 connects yet  but now today is July 19 and I still haven't received any connects yet. Kindly check it out and resolve my issue as soon as possible. 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Qurat,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, and start receiving your monthly membership Connects for any subsequent months. 

~ Luiggi
Mohamed's avatar
Mohamed G Community Member

It's frustrating that I haven't received the 50 free connections promised on Upwork. It's been two weeks since signing up, and I still haven't gotten them. What should I do to fix this?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mohamed,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
~ Luiggi
Mohamed's avatar
Mohamed G Community Member

So basically i have to pay in order to get the free 50 connections as a start to help me work in here ? 

Hong Tram's avatar
Hong Tram L Community Member


Hi all,
I still don't receive my free connects for creating an account for over 48hrs. My current balance is still 0 now.

Chioma's avatar
Chioma N Community Member

Same here. Do I need to upgrade from basic to plus?

Muhammad's avatar
Muhammad A Community Member

same problem it's been more than 20days . I still have not received free connects

Hamna's avatar
Hamna A Community Member

I hope this finds you well. It has been more than 48 hours since I created my account, and as per the information provided, free connects should have been allocated to my account by now. I have checked my account settings and notifications but haven't found any indication of the free connects being credited.

 

Could you please look into this matter at your earliest convenience and assist me in receiving the free connects that I am eligible for? I appreciate your prompt attention to this issue and look forward to your response.

Thank you for your attention to this inquiry. I look forward to your prompt response and assistance.

Manwinder's avatar
Manwinder K Community Member

Hi There,

 

I have created a new account on Upwork but didn't get the connects. I was the under the impression that whenever we create a new account we will some connects. If anyone who knows reasson please help me.

Thanks a lot

Pradeep's avatar
Pradeep H Retired Team Member

Hi Manwinder,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
- Pradeep
Bernie's avatar
Bernie B Community Member

I recently signed up as a new freelancer on Upwork and I am eager to start applying for jobs. However, I have noticed that I have not yet received the initial 50 connects. Is this still applicable for a new signed up account?

Ammar's avatar
Ammar A Community Member

I think they changed the policy. I also made a new account last week, I got my 50 free connects after purchasing the pro plan.

Mykola's avatar
Mykola A Community Member

It is correct. You must buy Plus or 100 connects first.

Om's avatar
Om K Community Member

Hi there! I created an upwork account on 10th July and I haven't received my connects till now. I have checked my connects history and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

Clark's avatar
Clark S Community Member

Upwork now requires new freelancers to subscribe to Freelancer Plus for $20 USD/month or purchase 100 Connects for $15 USD to submit their first proposal. After you fulfill this requirement, you will also get the 50 free Connects that freelancers traditionally receive when signing up.

Fatima's avatar
Fatima A Community Member

Hello.

I have been registered as a freelancer for more than 48 hours and haven't got my free connects yet. 

Obed's avatar
Obed T Community Member

Before you can receive the free connects as a new freelancer, you have to buy 100 connects ($15) or subscribe to their Freelancer Plus membership ($20)

Surendranath's avatar
Surendranath P Community Member

Hello there, It looks like, I need to purchase connects. Until then I cannot do anything.

This is not what I thought, when I joined Upwork.

This is disappointing.

Regards

Mykola's avatar
Mykola A Community Member

Yes, you need to purchase.

Where did you saw that it is not needed, from some youtuber lier?

Raj's avatar
Raj G Community Member

You will get 50 connects after 48hrs of signup and 10 connects every month free. 

Levi's avatar
Levi N Community Member

Free connects

Its been two days since I joined Upwork but I still don't see the initial 50 connects in my account. 

Joanne's avatar
Joanne P Retired Team Member

Hi Levi,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $20 USD a month, or purchase 100 Connects for $15 USD. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
~ Joanne
Upwork
Heba's avatar
Heba G Community Member

Hi all,

 

i have made my account about 72 hours ago but upwork does not give me free connects. So what can I do, please?

Muhammad Shahzaman's avatar
Muhammad Shahzaman Z Community Member

If you're not receiving free connects on Upwork, try these steps:

  1. Check Upwork’s Help Center for information on their connect policy.
  2. Contact Upwork Support for assistance with your account.
  3. Complete and optimize your profile as this may trigger free connects.
  4. Look for promotions or offers for new users.
  5. Consider purchasing connects temporarily if needed.