Not receiving connects as a new account

[#1]

Hello, Everyone!

A friend suggested I create an upwork account to Jumpstart my freelancing career. He mentioned that I should have free connectes upon joining for me to bid on contracts. After completing my account, I have 0 connect credits. Is there anything else I need to do?

[#2]

Hello,

I am new to Upwork and I haven't gotten my 40 connect which I read it's to be given upon registration and also I have not been receiving my monthly free connect, what might have gone wrong?

[#3]

Hello here,

I haven't received my monthly connect also ever I join Upwork. Please help me see to this

[#4]

Hello Rosheedat,

Thanks for your message. To clarify, Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#5]

I recently completed my profile to 100%, and I understand that I should receive 50 free Connects for doing so. However, it has been more than 48 hours, and I have not received them in my account.

Could you kindly assist me in verifying my eligibility for these Connects or provide guidance on what I need to do to receive them?

[#6]

Hi Naila,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#7]

Hello I Have a Basic membership. But I’m not received any connects yet. I know I should get 10 every month. Please help me to fixed  this issue.

[#8]

Please wait for a few days to be updated in your profile.

[#9]

Thank you so much 😊 . I will.

[#10]

Hi Tetiana,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement, you will also receive 50 free Connects as one-time bonus, and 10 Connects each month to further help you get started on Upwork.

- Pradeep

[#11]

Hello! I know this question has been asked countless times here, but why after signing up to this platform it shows that I have zero connects? Is there something wrong with my profile or is the free connects system no longer a thing here? It has been more than 48 hours since I created this account and nothing. I tried to contact support through chat, but an AI led me to address this issue publicly. Any help or advice would be welcomed, thanks!

[#12]

Upwork no longer provides free Connects at sign up. Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

[#13]

Hi Ariel,

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

[#14]

I have recently registered as freelancer. I was supposed to receive free 50 connects within 48 hours. However, I haven't received the first free connects although it's been more than 4 days

[#15]

Xame issues here 

[#16]

Hi Meghna, have you reported this to the customer service team?

[#17]

Upwork no longer provides free Connects at sign up.

[#18]

Upwork no longer provides free Connects at sign up. Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

[#19]

Dear Support Team,

I created my Upwork account three months ago, and I understand that new users are supposed to receive 50 free connects. However, I have not received these connects in my account yet. Could you please assist me in resolving this issue?

Thank you for your help.

Best regards,

[#20]

It has been more than 4 months (since mid-May 2024) that Upwork no longer provides free Connects at sign up. 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

[#21]

Upwork support team: I created my Upwork account three months ago and I understand that new users should receive 50 free connections. However, I still have not received these connections, could you help me with this issue I have not been able to apply for any offer because the connections are indispensable.

[#22]

Upwork no longer provides free Connects at sign up. Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

[#23]

Hello, I am adding the payment details, when will the connects be given?

[#24]

If you are expecting free Connects at sign up, Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to the Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork, as well as the free Connects tied to your membership for any subsequent months. 

Understanding and using Connects – Upwork Customer Service & Support | Upwork Help

[#25]

I recently signed up as a new freelancer on Upwork and I am eager to start applying for jobs. However, I have noticed that I have not yet received the initial 50 connects that are typically provided to new freelancers to help them get started on the platform.

Could you please assist me in understanding why I have not received these connects? Is there an additional step I need to complete or a requirement I might have overlooked?

Thank you for your assistance.

[#26]

Hello Omer, 

Welcome to Upwork. I'd like to clarify that Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.