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Donn Christian G-R's avatar
Donn Christian G-R J Community Member

Not receiving connects as a new account

Hello, Everyone!

 

A friend suggested I create an upwork account to Jumpstart my freelancing career. He mentioned that I should have free connectes upon joining for me to bid on contracts. After completing my account, I have 0 connect credits. Is there anything else I need to do?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.
 
~Andrea

View solution in original post

1,096 REPLIES 1,096
Swapnil's avatar
Swapnil B Community Member

To buy connects problem by account ATM not accept which is option

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Swapnil,

 

Upwork accepts credit and debit cards from Visa, Discover, Diners Club, Diners Club International, Mastercard, and American Express. We also accept prepaid cards and PayPal as billing methods. However, this may vary depending on your location. You can check the available billing method for your location by going to Settings > Billing & Payments. Feel free to message us if you need further assistance.

 

- Pradeep 

Kholida's avatar
Kholida K Community Member

Hi. I joined upwork 10 days ago but it di not give any connects. But I tried to buy connects It is rejected

Ivygail's avatar
Ivygail J Retired Team Member

Hello Kholida,

 

Thank you for reaching out. To clarify, Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

I also shared your concern about the issue with purchasing Connects with our assigned team, and one of our agents will contact you soon. You can access your support ticket here

 

~Ivy
Kholida's avatar
Kholida K Community Member

Hi. I am trying to buy connects but it is rejecting again and again. Can you help me please?

b1e6568d_0-1725971306154.png

 

Wayne's avatar
Wayne N Community Member

I did not receive my free connects as a new subscriber. 

Wayne Nolting
Newington, CT USA
Jyoti's avatar
Jyoti S Community Member

In order to get bonus connects, you need buy a subscription or purchase a bundle of connects.

Joanne's avatar
Joanne P Retired Team Member

Hi Wayne,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Valentin's avatar
Valentin S Community Member

I have not received the connects when creating my account, everything is already verified and at 100%, what should I do?

Ivygail's avatar
Ivygail J Retired Team Member

Hello Valentine,

 

Thank you for your message. To clarify, Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

~Ivy
Hailemichael's avatar
Hailemichael D Community Member

Hi there! I created an Upwork account 10 days ago, and I haven't received any connects since then. I have checked my Connects History and there's still nothing. I would be so grateful if you could help me with this issue. Thank you!

Rachel's avatar
Rachel C Community Member

If you do not receive your Connects after that time, you can reach out the support team to assist you

Joanne's avatar
Joanne P Retired Team Member

Hi Hailemichael,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Gloria's avatar
Gloria K Community Member

If you’re wondering why you haven't received free connects as a new account, please note that Upwork no longer gives free Connects at sign up like they did before.

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to their Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

Additionally, moving forward you will receive 10 free Connects per month to help with your job bidding. 

 

Hope this clears up any confusion. All the best!

Ijaz's avatar
Ijaz A Community Member

Hello! I have created a Upwork account one month ago and also completed my profile. But I did not received any kind of connects. Please help me!Capture.PNG

 

Joanne's avatar
Joanne P Retired Team Member

Hi Ijaz,

 

Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

~ Joanne
Upwork
Sally's avatar
Sally E Community Member

I have registred since last week and still don't have any connects. please support.

Clark's avatar
Clark S Community Member

Upwork requires new freelancers to subscribe to Freelancer Plus for $20 USD/month or purchase Connects to submit their first proposal.

Amit's avatar
Amit A Community Member

Hello, I am new to Upwork. I'm Having some problems. i didn't get my connects which is a gift for new accounts.

please help.

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Amit,

 

As a new freelancer on Upwork, you will need to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

- Pradeep

Ouarda's avatar
Ouarda K Community Member

Hello ,

I've just joined 4days ago & i cannot get any conncets .

 

Ivygail's avatar
Ivygail J Retired Team Member

Hi Ouarda,

 

Welcome to Upwork. To clarify, Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

~Ivy
Tasfia's avatar
Tasfia J Community Member

It's been 6 days since I opened my Upwork account, but I still haven't received my free Connects and also  I added the payment method but did not get any result

Ivygail's avatar
Ivygail J Retired Team Member

Hello Tasfia, 

 

Welcome to Upwork. As a new freelancer on Upwork, you will need to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork.

 

~Ivy
Gul's avatar
Gul R Community Member

Hi upwork community, please tell me how I can buy my connects on Upwork,
because when I tried to buy the connects with my Mezan Account there was
no response.