Overcharged from buying connects

[rjrlamangen]

Hello, I'm new to upwork, and I ran out of free connects, so bought 20 new connects for $3 which is around 150php, however, my card got charged for 1,000php and that's $20. I don't know how this happen. Could someone give an explanation?

[g_vasilevski]

Hi Rogelio,

Our team will check this from our end and will reach out to you via ticket as soon as possible to assist you further. Thank you.