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manarmahmoud27
Community Member

Overcharged

Hi everyone I bought bundle of $1.5 of connects that should be round 23.97 EGP in my currency.

I was charged for 370 EGP !

Can anyone explain why this happened?
1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Manar,

 

I checked this for you and was able to locate only one charge of 1.5USD for additional connects under your Transaction History. We'll have one of our agents reach out to you via a support ticket to further check this for you and advise you accordingly. 

~ Bojan
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