May 2, 2018 10:10:28 AM by Olivia W
I'm trying to verify my ID so I can access the US only jobs, but it won't recognize my state ID as valid. I read over all the conditions, and I'm quite sure that I'm meeting them all. I have an under-18 PA state ID card. Are these not accepted for some reason?
May 2, 2018 10:47:30 AM by Nina K
Hi Olivia,
A member of the team will be reaching out to you shortly, also I can confirm as Virginia mentioned, you'd need to be 18 to use Upwork.
May 9, 2018 03:27:25 PM by Melanie C
I have the same problem. Mine's a PA driver's license. It was unrecognized.
May 9, 2018 04:16:09 PM by Ryan C
Hello Melanie,
Can you please try uploading your Driver's license again and if the problem still persists, can you please create a ticket by clicking the Contact Customer Support in the error message displayed? If you are having some trouble submitting a ticket, please respond to this thread so we could assist you further. Thank you!
May 9, 2018 04:31:55 PM by Melanie C
The error message doesn't have anything on it. I'm not sure what you mean by a ticket. This is all I saw. I put a screenshot here.
May 9, 2018 05:14:35 PM Edited May 10, 2018 02:36:33 PM by Ryan C
Hello Melanie,
I could see that you have already created a ticket regarding your concern. I'll follow up your ticket to our team so they can assist you. Thank you!
Mar 11, 2019 05:40:18 AM Edited Mar 11, 2019 05:51:38 AM by Goran V
I am having the same problem with my NE driver's license. I'm out of tries.
steve **Edited for Community Guidelines**
Mar 11, 2019 05:53:07 AM by Goran V
Hi Steven,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.