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PA state ID not being recognized as a valid ID

Active Member
Olivia W Member Since: May 2, 2018
1 of 11

I'm trying to verify my ID so I can access the US only jobs, but it won't recognize my state ID as valid. I read over all the conditions, and I'm quite sure that I'm meeting them all.  I have an under-18 PA state ID card. Are these not accepted for some reason?

Community Guru
Virginia F Member Since: Feb 15, 2016
2 of 11

You have to be 18 to work on this site.

Active Member
Olivia W Member Since: May 2, 2018
3 of 11

I'm sorry, and under 21 ID, not under 18.

 

I am 20 years old.

Community Guru
Nina K Member Since: Nov 29, 2017
4 of 11

Hi Olivia,

A member of the team will be reaching out to you shortly, also I can confirm as Virginia mentioned, you'd need to be 18 to use Upwork.

~Nina
Active Member
Melanie C Member Since: May 9, 2018
5 of 11

I have the same problem. Mine's a PA driver's license. It was unrecognized. 

Community Guru
Ryan C Member Since: Feb 3, 2017
6 of 11

Hello Melanie,

 

Can you please try uploading your Driver's license again and if the problem still persists, can you please create a ticket by clicking the Contact Customer Support in the error message displayed? If you are having some trouble submitting a ticket, please respond to this thread so we could assist you further. Thank you!


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Active Member
Melanie C Member Since: May 9, 2018
7 of 11

The error message doesn't have anything on it. I'm not sure what you mean by a ticket. This is all I saw. I put a screenshot here. 

Community Guru
Ryan C Member Since: Feb 3, 2017
8 of 11

Hello Melanie,

 

I could see that you have already created a ticket regarding your concern. I'll follow up your ticket to our team so they can assist you. Thank you!


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Active Member
Steven A Member Since: Mar 11, 2019
9 of 11

I am having the same problem with my NE driver's license. I'm out of tries.

 

steve **Edited for Community Guidelines**

Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 11

Hi Steven,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.


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