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» Forums » New to Upwork » Re: PAY NOW button is greyed out.
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bbcbc440
Community Member

PAY NOW button is greyed out.

Hello,

I have an issue with payment methods.

 

I confirmed my payment method (paypal) almost a week ago and still not able to hire a freelancer. When I am trying to hire anyone and deposit funds I always get notification  "There was a problem charging your billing method. Please enter a new billing method and try again."

 

Can you help me ?

7 REPLIES 7
VladimirG
Community Manager
Community Manager

Hi Top,

 

I checked and can confirm we can't charge your billing method. Please read this Help article, check the associated funding sources on the account you set up as a billing method on Upwork and lastly consider adding an alternative billing method.

 

~ Vladimir
Upwork

Could you help me Check my account?

Grey out.

THanks in advance,

 

Hi Qiangbin,

 

I checked and it seems that we can't charge your billing method. Please check this help article for more information. 

 

~ Nikola
Upwork
7d58f148
Community Member

My paypal is actived.

Could you help me?

Hello Qiangbin,

 

I checked and I am unable to replicate any issue here. Can you please clarify further on your concern so that I can check and assist you accordingly?

 

Thank you

Pradeep H.

 

Upwork

Hi Pradeep,

My pay now button is grey out.

 

Hi David Qiangbin,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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