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PAY NOW button is greyed out.

bbcbc440
Active Member
Top W Member Since: Apr 19, 2017
1 of 8

Hello,

I have an issue with payment methods.

 

I confirmed my payment method (paypal) almost a week ago and still not able to hire a freelancer. When I am trying to hire anyone and deposit funds I always get notification  "There was a problem charging your billing method. Please enter a new billing method and try again."

 

Can you help me ?

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 8

Hi Top,

 

I checked and can confirm we can't charge your billing method. Please read this Help article, check the associated funding sources on the account you set up as a billing method on Upwork and lastly consider adding an alternative billing method.

 

Untitled
7d58f148
Active Member
David Qiangbin Z Member Since: Mar 28, 2021
3 of 8

Could you help me Check my account?

Grey out.

THanks in advance,

 

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
4 of 8

Hi Qiangbin,

 

I checked and it seems that we can't charge your billing method. Please check this help article for more information. 

 

~ Nikola

Untitled
7d58f148
Active Member
David Qiangbin Z Member Since: Mar 28, 2021
5 of 8

My paypal is actived.

Could you help me?

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
6 of 8

Hello Qiangbin,

 

I checked and I am unable to replicate any issue here. Can you please clarify further on your concern so that I can check and assist you accordingly?

 

Thank you

Pradeep H.

 

Untitled
7d58f148
Active Member
David Qiangbin Z Member Since: Mar 28, 2021
7 of 8

Hi Pradeep,

My pay now button is grey out.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 8

Hi David Qiangbin,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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