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PAY NOW button is greyed out.

Active Member
Top W Member Since: Apr 19, 2017
1 of 2


I have an issue with payment methods.


I confirmed my payment method (paypal) almost a week ago and still not able to hire a freelancer. When I am trying to hire anyone and deposit funds I always get notification  "There was a problem charging your billing method. Please enter a new billing method and try again."


Can you help me ?

Vladimir G Moderator Member Since: Oct 31, 2014
2 of 2

Hi Top,


I checked and can confirm we can't charge your billing method. Please read this Help article, check the associated funding sources on the account you set up as a billing method on Upwork and lastly consider adding an alternative billing method.