I am Tanmay and i am new here. And I think I need to understand the billing system.
I got an order through a buyer request. Buyer submitted the order with 2 milestones. $15+$15. After completing the first project, the buyer wants to stop the order.
I submitted the work as well and requested payment for the milestone. And the buyer approved the milestone-
Milestone 1: "completion".
Due: Monday, June 7, 2021
Amount paid: $0.01
My account balance adjusted with the $0.01 only.
I don't know that how the system works here and how it's happening. Can someone help me out from here !?
Solved! Go to Solution.
It looks like the client approved only a partial amount of the milestone payment and requested the requested for a refund of the rest of the funds in the Escrow.
You have already approved the refund from Escrow. Please speak with your client about issuing a bonus payment on the closed contract since only funds deposited in Escrow qualify for Upwork Fixed-Price Protection.
Hello Bojan, Thanks for the reply.
But how could the client approve only a partial amount of the milestone payment after delivering the product, whereas the deal was about $15 !?
And the "Requested payment for the milestone" was $15 also.