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» Forums » New to Upwork » Re: Payment Account not able to update
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sangeetaverma58
Community Member

Payment Account not able to update

Hello Sir My Name is Sangeeta. I added my payment method in my account  but Its shows an error "Bank verification in progressDue to our updated identity policy, at least one of your payment methods has been deactivated as the beneficiary name of the bank account does not match your name.Please visit our FAQ page for additional information." My complete name is sangeeta **Edited for Community Guidelines**but From starting I m only write Sangeeta. Please help me to resolve the issue.I dont know why its gone in verifcation progress.

1 REPLY 1
g_vasilevski
Retired Team Member
Retired Team Member

Hi Sangeeta,

You can update your name by going to Settings > Get Paid > click Edit on your current method and fill in your full name. If you need further help let me know or contact our customer support on this Link if you need further help for this process., thank you!

~ Goran
Upwork
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