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Payment Charged but card did not added


Hi House A,


I checked and it looks like Upwork charged the two small amounts that equal $10 to your card. For the $10 credit – Upwork submits two charges that equal a total of $10. These charges will bill to your card and appear in your Reports tab in your Transaction History. Here's what happens to that credit:

    • If you have a balance due and you verify within ten days, it will be applied against your balance.
    • If you don't have a balance or don't verify within ten days, it will be refunded to you.
    • Important—If you don't verify a billing method within seven days, any contracts you have will be suspended until you complete verification.

You may read more about these charges in this help article: Use Credit Card as Billing Method


Let us know if you need further assistance. We're here to help.

~ Joanne
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