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amanda-gangemi
Community Member

Payment Method Needs to be updated- not getting paid

Hello!

 

I am several weeks into a new job but I cannot get paid. At the top of my page it says "Your financial account -****- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account." Which I have done several times and it still says my payment method needs to be updated. I have funds sitting in the get paid area but keep getting this message "Your financial account has been suspended. To proceed, please contact Customer Support.". Please help!!!  

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Amanda,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your account status. 

 

Thank you for reaching out to us. 

~ Bojan
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