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Payment methods inactive

Active Member
Simone Z Member Since: Jan 28, 2019
1 of 4

Hi,

 

All my payment methods seem to be inactive. What does it mean? How can I solve this?

 

thanks

SZ

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Simone,

 

Could you please complete the W-8BEN  form in your Settings. If you don't have a registered company please provide your full legal name in that field, along with your personal address on the Tax Info page under Settings. 

 

Let us know if the issue persists after this, or you need any further assistance.

 

Thank you.

~ Bojan
Untitled
Active Member
Simone Z Member Since: Jan 28, 2019
3 of 4

Sorry,

I need more info. I don't have a VAT number but i thought i didn't need one to work on this platform. Not having a VAT number and being an Italian citizen does it mean I am not allowed to work on upwork?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Simone,

 

Please note that Upwork is applying and remitting VAT only on its service fee, membership fee and for purchasing additional Connects, in case a freelancer from the EU doesn't provide a valid VAT number. You'll need to consult a local tax advisor regarding any charges that might apply to the services you provide to your clients.

Thank you.

~ Bojan
Untitled
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