Could you please complete the W-8BEN form in your Settings. If you don't have a registered company please provide your full legal name in that field, along with your personal address on the Tax Info page under Settings.
Let us know if the issue persists after this, or you need any further assistance.
I need more info. I don't have a VAT number but i thought i didn't need one to work on this platform. Not having a VAT number and being an Italian citizen does it mean I am not allowed to work on upwork?
Please note that Upwork is applying and remitting VAT only on its service fee, membership fee and for purchasing additional Connects, in case a freelancer from the EU doesn't provide a valid VAT number. You'll need to consult a local tax advisor regarding any charges that might apply to the services you provide to your clients.