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gsarin85
Community Member

Payment not disbursed

Hi
My client released the first payment(160$) and invoice is generated.it is showing up in my pending payments but i shows balance as 0.00.
How and when can i get my payments.

Thanks
Garima
1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Garima,

 

When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). That means they are currently subjected to a standard five-day security period and will become available for withdrawal as shown under the date details. During the 5-day security period, it gives the system time to process and clear the payments. Please read this article for more information about Fixed-Price Protection.

 

Thank you!

~ Bojan
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