May 9, 2021 06:20:23 AM by Nora E
Hello,
I hope you are well.
I am new to UpWork and there is one thing I cannot figure out. I was hired by a client, I received payment for the first milestone. However, although the customer has validated the second milestone, I cannot see the amount in my account. UpWork informs me that my scale is still at 0 $ . So I don't know who to contact, I can't find the contact of the UpWork moderation team. Any ideas ?
Thank you in advance and have a good weekend
Solved! Go to Solution.
May 9, 2021 09:02:15 AM by Nikola S
Hi Nora,
Thank you for reaching out to us. I checked and it looks like you have some funds currently under the Work in progress and Pending tab on your Overview page.
Here is more information for each tab to help you clear the confused:
You may want to check this help article for more information about getting paid for Fixed-Price Contracts. Let us know if you have further questions.
May 9, 2021 09:02:15 AM by Nikola S
Hi Nora,
Thank you for reaching out to us. I checked and it looks like you have some funds currently under the Work in progress and Pending tab on your Overview page.
Here is more information for each tab to help you clear the confused:
You may want to check this help article for more information about getting paid for Fixed-Price Contracts. Let us know if you have further questions.
May 9, 2021 10:04:33 AM by Nora E
Hello Nicola,,
Oh okay, it seems clearer to me now. Thank you very much for this complete answer, that is very kind of you :).
Regards,
Nora