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Payment question

Active Member
Joelle S Member Since: Jan 21, 2019
1 of 3

Hi,

 

I completed a milestone and submitted my work for payment. The client approved it and ended the contract and I see in my messages that the payment is in escarow. But I don't see it anywhere in my Overview or "get paid" that the payment is in escarow or pending. Where did that money go?

 

Thanks in advance!

Community Guru
Amy T Member Since: Jan 31, 2013
2 of 3

Was the milestone funded? If so, did you click on the "Submit Work" button?

 

If the client approved the milestone, the amount should be appearing as "Pending."

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Hi Joelle,

 

When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). That means they are currently subjected to a standard five-day security period and will become available for withdrawal as shown under the date details. 

 

Please read more about working and getting paid on Fixed-Price contracts in this Help article.

~ Bojan
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