Payment request

antonynaude · ‎01-02-2020

Good day

How long does it take a payment request to be processed. I submitted my request over 14 days ago and it is still waiting. Client loaded funds into eskrow.

g_vasilevski · ‎01-02-2020

Hi Antony,

Could you please confirm the date of your withdrawal so that our team can assist you further? Thank you.

~ Goran

antonynaude · ‎01-02-2020

Good day, I have not been able to withdraw, its still laying as "payment
request"

g_vasilevski · ‎01-02-2020

Hi Antony,

After 14 days the funds will be transferred to your account if no actions are taken on the milestone. Keep in mind that if you resubmit the work again you will reset the 14 days period. If you have any additional questions let me know, thank you.

~ Goran

antonynaude · ‎01-02-2020

Good day, thanks, this is possibly why, I resubmitted it because I got no
response, I did not know it would reset the counter. I'm at 12 days now so
I will have to wait another 2 days.

Thanks for the response and a Prosperous 2020!