Payment troubles

[297f152d]

My name is William and I'm facing some problems with the site.

If anyone could help me, I would be grateful.

The website charged me many different times and so far, 

I have requested only a simple job of $20. 

I understand that there are some additional expenses, 

but something is wrong. 

What could I do in such case? 

[AveryO]

Hi William, 

I checked your account and can see that you've only spent $20 for your contract, plus the service fee of $0.55. The previous cancelled offers, and contracts have already been credited back to your account. And the refundable deposit has also been refunded to your account.

[297f152d]

Good afternoon.

Thank you for replying me; however, only a very small part of the many was refundable to me, I have paid much more than only the $20 dollars and because Upwork has charged me many times, I would need to pay around $60 only for exchange variation, because dollar is not the currency of my country.

Could you please, help me with it?

Have a nice day!

[prestonhunter]

re: "Thank you for replying me; however, only a very small part of the many was refundable to me"

It sounds like everything else has be refunded. You may need to wait a few more business days to see it all in your account.

[297f152d]

Hello, Preston.

I have been waiting for more than 5 business day. How much time does it usually take?

Thank you.

[nkocendova]

Hi William,

I am able to confirm that you haven't paid excess of $20 + the processing fee on your contract, as Avery previously advised.

However to help in understanding your account transactions, I would suggest reviewing this help article and this one as well. I hope this helps to clear things up with regard to your Upwork charges.

[297f152d]

Hello, Nina.

I read the articles you have shown me, however there is no explanation for paying 5 times the price for a $20 dollars service.

If you want to, I can show you my credit card bill.

This month, Instead of $20, I have paid more than $100 only for this service at Upwork. Is it normal?

I only want to have this problem solved to allow me to hire more services through your website. How can we solve this problem?

Thank you!

[nkocendova]

William,

We'll have one of our agents get in touch with you directly to go over the charges with you. You'll be hearing from them very shortly, thank you.