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rizza-molina
Community Member

Payment

Hi Upwork Team,

 

How and when can I get my payment? My client closed my contract last April 28 and he gave me bonus as well but wondering until now im not receiving yet my salary. Why still pending?  Regarding the "Refund" issue please cancel.

 

 Thank you for your help

 

**Edited for Community Guidelines**

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Rizza,

 

I would be happy to help. I checked and it looks like your funds are currently under the Pending tab on your Overview page. This represents the standard security hold period in which funds cannot be withdrawn. Hourly payments are in the security period from the time the client review ends on Friday to when the funds are released on Wednesday. Payments for fixed-price milestones (and bonuses) have a 5-day security period from the time payment is made to funds availability.

 

You can find more information about getting paid for Hourly Contracts in this help article. Let us know if you have further questions. 

~ Nikola
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