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rasha_talaat
Community Member

Payments

Hey, I requested payments and the client approved but there`s zero balance in my account, What does that mean? and can I now press end the contract with the client?

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petra_r
Community Member


Rasha T wrote:

Hey, I requested payments and the client approved but there`s zero balance in my account, What does that mean? and can I now press end the contract with the client?


It means the money is under "Pending" - There is a 5 day security period between fund being released and you being able to withdraw them.

 

Please ask the client to end the contract, don't do it yourself, so you can get feedback.

 

"Where is my money?""Where is my money?"

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petra_r
Community Member


Rasha T wrote:

Hey, I requested payments and the client approved but there`s zero balance in my account, What does that mean? and can I now press end the contract with the client?


It means the money is under "Pending" - There is a 5 day security period between fund being released and you being able to withdraw them.

 

Please ask the client to end the contract, don't do it yourself, so you can get feedback.

 

"Where is my money?""Where is my money?"

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