Dec 17, 2019 12:16:10 AM Edited Dec 17, 2019 01:56:08 AM by Pavel S
Hello, Upwork community,
Help me with an issue, please.
I added the Payoneer payment method on Friday. My debit card is now marked as 'inactive' in the 'Get Paid' section. Is the status going to change automatically, or is there a problem with an account?
Kind regards,
Pavel.
Solved! Go to Solution.
Dec 17, 2019 02:17:23 AM by Goran V
Hi Pavel,
When you add a payment method it can take up to 3 business days for the verification to be completed. Once the verification is completed our team will reach out to you with the results. Thank you.
Dec 17, 2019 02:17:23 AM by Goran V
Hi Pavel,
When you add a payment method it can take up to 3 business days for the verification to be completed. Once the verification is completed our team will reach out to you with the results. Thank you.
May 31, 2020 11:12:58 PM by Muhammad Waleed K
Hello,
My Payoneer account and Local Bank account both are showing "inactive" in Get Paid section. Although, I added Payoned one month prior and Local bank before 4 5 days. But, I submitted Payoneer verification before 4 5 days.
Jun 1, 2020 02:53:51 AM by Muhammad Waleed K
Hello Goran,
This method does not apply to me as I have 0 earned. I am not a taxpayer due to less earning consider, please.
Jun 1, 2020 03:37:53 AM by Goran V
Hi Muhammad,
Please keep in mind that all non-US freelancers will need to fill out the form in order for their payment method to be activated. Thank you.
Jun 1, 2020 05:03:36 AM by Muhammad Waleed K
Hello Goran,
I have updated the W-8BEN certificate required information. Could you please check and cross verify this and confirm to me that everything is fine now?
Jun 1, 2020 05:24:44 AM by Goran V
Hi Muhammmad,
Yes you`re set up now, and you should be able to withdraw your funds once they are available to you. Thank you.
Oct 2, 2020 10:03:05 AM by Usama A
Hi, what do you fill in the legal name of the business column? I am an individual, so just my name then as on Upwork?
Oct 2, 2020 11:05:16 AM by Andrea G
Hi Usama,
Yes, you can use your Legal Name, as your Legal Name of Business. Thanks!
Oct 2, 2020 12:09:27 PM by Usama A
Thanks, Andrea! And do I have to fill out my Tax Residence too? I ask because I'm a non-US citizen
Oct 2, 2020 02:11:14 PM by Andrea G
Hi Usama,
If you're not a US-freelancer you'll need to fill your W-8BEN form in order to receive your funds. This form is used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You may need to consult a trusted tax advisor about proper ways to report your Upwork income for your particular tax requirements.
Thanks!
Oct 3, 2020 05:40:44 AM by Usama A
I already filled the W-8BEN form. My question was do I have to fill the "Tax Residence" form. It's right above the W-8BEN under Tax Information.
Thanks!
Oct 3, 2020 09:58:35 AM by Nikola S
Hi Usama,
I am sorry for the late response. You may choose to provide an invoicing address under "Tax Residence", but it is optional.
Jun 17, 2021 12:35:40 AM by Murshida K
Hello Goran,
I have also updated the W-8BEN certificate required information. Could you please check and cross verify this and confirm to me that everything is fine now?
Jun 17, 2021 12:51:09 AM by Goran V
Hi Murshida,
Please allow up to 72 hours for the review on your new payment method to be completed. Thank you.
Jun 17, 2021 12:50:28 AM by Murshida K
It has already been three days and I filled up the tax form but it still shows active on 2021 17th June
Did it already get activated?
Sep 1, 2023 08:38:43 PM by Elena T
Hello! I have same problem now, what can I do (I waiting 3 days and nothing not changed)
Sep 1, 2023 11:06:49 PM by Joanne P
Hi Elena,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Dec 27, 2022 11:23:26 PM Edited Dec 28, 2022 12:36:28 AM by Annie Jane B
Beaware!
#Payoneer customer support is the worst one, I have experinced so far.
I transferred money from my #payoneer to my Meezan Bank account on 23rd November, #money is still missing! One month is passed and no one in payoneer knows about the status of the transaction.
I waited for 7 days and then opened a support ticket and my support ticket is assigned to a new CSR on almost daily basis, with 0% progress so far!
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