Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Sep 21, 2020 07:17:23 PM Edited Sep 21, 2020 08:50:47 PM by Joanne P
Trying to set up an account for **Edited for community guidelines**and it says the phone number i am using is already in use. How do I get this deleted?
Sep 21, 2020 08:59:19 PM by Joanne P
Hi Ted,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 22, 2020 07:35:12 AM by Glenn R
My phone number changed. My account is set up for two factor authentication, so when I go to setting I'm asked to enter a code from my old number, however I no longer have SMS access with the old phone.
Is there any other way to log into my account?
Sep 22, 2020 08:11:38 AM by Bojan S
Hi Glenn,
One of our agents will reach out to you directly to assist you with this concern. Thank you for reaching out to us.
Sep 23, 2020 09:59:22 AM Edited Sep 23, 2020 10:21:19 AM by Andrea G
Can someone check on phone number **Edited for Community Guidelines** and delete the old account that the number is associated with? I contacted help before but I think they only deleted the new account.
**Edited for Community Guidelines**
Oct 24, 2020 09:03:44 PM Edited Oct 24, 2020 09:39:05 PM by Luiggi R
Still says phone number is in use. The phone number is **Edited for Community Guidelines**
Oct 24, 2020 09:40:57 PM by Luiggi R
Hi Eljin,
I can see a support ticket was opened to further assist you with this. Please consider following up on your ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Sep 23, 2020 01:48:06 PM by Dave A
I made an Upwork account months ago and never used it. I can't remember my login email. I made a new account today, but when I go to verify my phone number it won't let me because it's linked to the account I made months ago. HELP!
Sep 23, 2020 02:37:51 PM Edited Sep 23, 2020 02:43:08 PM by Andrea G
Hi Dave,
Someone from our team will reach out to you via support ticket to assist you further.
Thanks!
Sep 23, 2020 08:42:52 PM Edited Sep 23, 2020 10:02:56 PM by Joanne P
Hello,
My name is Shoon**Edited for community guidelines**and I've been working on Upwork since 2016. This account that I'm using right now is registered today to ask you guys a question here. So, the name of my account I wanna log in is Shoon**Edited for community guidelines**, don't care about this username and account at all.
I recently moved to Singapore and my phone number has changed. I don't have access to the old phone number which is linked to Upwork's authentication. Every time I try to log into Upwork, they send an authentication code to my old phone number I don't have access for. I can't also change the verification method since I can't log in.
Help me get through this please.
Thank you,
Shoon **Edited for community guidelines**
Sep 23, 2020 10:16:23 PM by Joanne P
Hi Choco,
Please send me a PM by clicking on my name so I can check this for you. You can click on my name to send a PM. Thank you.
Sep 24, 2020 08:22:44 PM by Choco O
Hello Joanne, thank you for your reply. I sent you a PM. Please check and help me out. Thanks.
Sep 24, 2020 10:23:58 PM Edited Sep 24, 2020 10:24:21 PM by Joanne P
Hi Choco,
I have replied to your PM and will continue to assist you there. Thank you!
Sep 25, 2020 12:59:28 AM by Allyzza S
Hi Joanne,
I did not receive a verification code via text from Upwork. My phone and number are both active and no problem at all. Also, I just noticed there is no option to send it through email which I have used previously. I hope you can help.
Thank you.
Sep 25, 2020 01:12:46 AM by Goran V
Hi Allyzza,
Our team will reach out to you via ticket as well and will assist you further as soon as possible. Thank you.
Sep 3, 2020 08:21:12 AM by Sarah E
Hi,
I am trying to set up a Freelance profile and the last step is phone verification. My location currently is the USA but my phone number is still a Spanish number. I am unable to change the country code on the telephone verification page to Spain. I haven't found a way to get around this step. Any help would be great.
Sep 3, 2020 09:11:04 AM by Maredith B
I have a problem with my number in my accont since i havent use it for a year now. i wanna change it but my account ask for a text confirmation uing that number. is there any way i can do change it
Sep 10, 2020 12:40:51 AM by Umair K
Hello Upwork,
I am not receiving the 6 digits code on my cell phone when I log in to Upwork from my mobile, how ever when I click re send 2 times and then it sends code to my email and then I am able to log in.
Thanks,
Umair
Sep 10, 2020 01:33:35 AM by Aleksandar D
Hi Umair,
I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 26, 2020 11:33:09 AM by Naima P
Hi
I have created an account withUpwork but the final feature of the set up requires me to input my mobile number and receive a code by SMS.
My number is correct but I am not receiving the code. I used a 0 at the front, then removed the 0. Requested a code resend.
Even changed my number to the same number in case I had mistyped it.
But I am still not receiving the code.
How can I resolve this please?
Sep 26, 2020 12:00:37 PM by Aleksandar D
Hi Naima,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 27, 2020 10:06:13 AM by Aleksandar D
Hi Nuno,
I checked and it seems that you already created a support ticket for the phone number issue. I already followed up with the team handling your case and you can expect an update very soon.
Thank you.
Apr 3, 2019 01:59:39 AM by Joel M
Hi Guys, I'm trying to set up my account but I get a "phone number is already in use" message, does anyone have some advice on this? I don't remember ever making an account before this so I'm a little confused!
Apr 3, 2019 02:10:50 AM by Paarth J
Hello Joel,
Please raise a Case/Ticket with Upwork Support and meanwhile use an alternative number to keep using Upwork Platform.
Thanks & Regards
Paarth Jolly
Apr 3, 2019 02:29:58 AM by Goran V
Hi Joel,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Jul 30, 2019 11:12:51 PM by Orinola G
Hi Joel. I am having a similar problem but I haven't been able to figure out how to create a support ticket.
I am receiving a verification code on my phone number but when I enter it, absolutely nothing happens. So I can't verify my profile. I tried using a 2nd phone number but it said that number was already in use. Which I don't think is possible. Please assist.
At least with a link to create a ticket. This has been extremely frustrating.
Jul 31, 2019 12:49:06 AM by Aleksandar D
Hi Orinola,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Aug 31, 2019 04:07:42 PM Edited Aug 31, 2019 04:08:08 PM by Christopher G
I'm having the same problem as the original poster, but the links to "support ticket" don't work.
This is particularly odd, since I have completed and been paid for work, but now Upwork is indicating that I need to verify my phone number, then saying the phone number is already in use.
Aug 31, 2019 06:35:37 PM by Joanne P
Hi Christopher,
I've shared your concern with our team, and one of our agents will reach out to you via support ticket and assist you directly in verifying your phone number. Thank you.
Sep 20, 2019 07:26:21 PM by Tony A
How do I raise a csae ticket. WHen I go to add my phone number i receive a message that it is already in use? I never setup an account using upwork? Please help
Sep 20, 2019 09:28:19 PM by Aleksandar D
Hi Tony,
Thanks for reaching out to us. I followed up with the team handling your case and you can expect an update on your open ticket in a timely manner. Please allow time for our team to carefully review your request and respond accordingly. You will be notified of their response.
Thank you.
Apr 9, 2020 10:06:05 AM by Basil R
I'm having the same issue. How do I get a case/ticket?
Thank you
-Basil R
Apr 9, 2020 11:17:26 AM by Bojan S
Thank you for reaching out to us, Basil.
One of our team members will reach out to you directly to assist you with your phone verification process.
Sep 3, 2020 06:21:25 PM by Joanne P
Hi Cayla,
One of our team members will reach out and assist you directly via a support ticket. Thank you!